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Fraser Milner Casgrain Videophone Pilot Program Improves Lawyers’ Productivity: IBM Program Expanded Nationwide


TORONTO, Canada - 14 Aug 2006: Canadian law firm Fraser Milner Casgrain has improved its lawyers’ telephone productivity by 33% with a new Cisco IP-based videophone system from IBM (NYSE: IBM).

IBM is providing design and installation services for the new videophones in FMC’s offices in Toronto, Ottawa and Vancouver, allowing lawyers to see real-time video of the person they’re speaking with. Since installation began this spring, the firm has found that lawyers using the new system spend a third less time on the telephone, allowing them to work more effectively on their clients’ cases.

An initial voice-over-IP telephone system was installed in June 2004 and a variety of new features have been subsequently added. With the pilot program successfully completed, FMC is considering videophones for all of its 530 lawyers across Canada.

“Videophones have connected our offices across Canada in greater ways than we had anticipated,” said John Esvelt, FMC’s director of technology. “Not only are our people getting the information they need more quickly, but they’re also collaborating more effectively with colleagues in other locations.”

“Voice over IP technology does more than save organizations significant money on their long distance bills, it has a profound impact on the way employees work and collaborate,” said Marc Seeman, IBM Canada’s convergence executive. “It’s like jumping from the reins of a horse and buggy, to the wheel of a race car -- you can accomplish much more, faster.”

About IBM
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About Fraser Milner Casgrain LLP
For more than 160 years, Fraser Milner Casgrain LLP has distinguished itself as one of Canada’s leading business law firms. With more than 550 lawyers in six full-service Canadian offices, and an office in New York, FMC offers the depth of experience and trusted legal advice to help clients succeed.


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