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Genesys Announces Call for Nominations for 2014 Customer Innovation Awards

Ninth Annual Awards Program Recognizes Companies Harnessing Customer Experience and Technology Innovation to Drive New Competitive Differentiation


Genesys (, a leading provider of customer experience and contact center solutions, today opened the call for nominations for its 2014 Customer Innovation Awards. This annual program recognizes customers who have transformed their business using Genesys customer experience solutions. Winners will be recognized and showcased during the Genesys Analyst Conference, which will take place March 10-12, 2014, in Half Moon Bay, CA. Nominations can be submitted at from now until January 24, 2014.

Successful candidates will have demonstrated groundbreaking results in one of the following areas:

  1. Impact on Customer Experience: exhibiting an increase in customer satisfaction and Net Promoter scores, a decrease in customer effort, increases in channels available for customers, and/or improvements in customer loyalty.
  2. Impact on Business: revealing cost savings and/or cost avoidance, increases in revenues and/or ROI, and showing impact on technology and infrastructure changes.
  3. Impact on Employee Engagement: showing gains in efficiency, employee satisfaction and/or improvement in quality/retention.

The elite group of winners will then enjoy media exposure, networking, and a chance to demonstrate their customer experience to leading analyst firms and receive feedback.

“Our customers create great experiences with Genesys solutions, and these annual awards are a great chance to celebrate their success while bringing their learnings to the wider industry through leading analysts,” said Reed Henry, Chief Marketing Officer at Genesys. “We encourage all of our customers to participate in our call for nominations, and to demonstrate to the world how customer experience can transform a business.”

To learn about previous Customer Innovation Awards winners, please visit:

About Genesys

Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. Genesys helps customers power optimal customer experiences that deliver consistent, seamless and personalized experiences across all touchpoints, channels and interactions.


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