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Our website survey results


We launched our new website in May. In September we asked what you thought about it: how easily you can get what you want, how useful and clear the information is to you and what we can do to improve your experience using our site.

We had a really good response to the survey and it confirmed our previous findings that the majority of our website users are from charities. Over 75% of respondents are people involved in running charities, like trustees, employees and professional advisers. Your responses and comments have shown us what you like about our site and what we need to develop further.

We’ve already listened to your feedback since the site launch, and we’ve made some amendments like the position of the charity search tool. When we launched the site, we introduced a new web page format – articles that aim to quickly give the 20% of information that 80% of our users need. There are over 70 new articles and the survey told us that you’ve found these helpful:

• over 70% of people got what they came to our website for
• nearly 70% of you thought our information was clear
• over 75% of users found the information useful

The majority of people concluded they were satisfied with their visit.

One particular area you’ve told us could be clearer is how to contact us. We’re going to look at improving this as a priority, so look out for changes to this part of the site very soon.

Thank you for your feedback, which has been useful and helps us to develop our website.


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