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Happy with Your Hospital? Patient Experience Ratings Now Available on to Help You Choose


BLOOMFIELD, Conn. - What’s important to you when choosing a hospital? What if you had the results from millions of patient surveys that were analyzed and rated by a leading customer organization? Now Cigna customers can get this information on their local hospitals using their own personalized and secure website,

Global health service company Cigna (NYSE: CI) is adding Patient Experience ratings for hospitals across the country to its award-winning online physician and hospital directory. The information is provided by the leading source of consumer information and recommendations, and includes results from millions of patient surveys. The ratings include an overall patient experience rating that reflects consumers’ overall rating of the hospital and if they would recommend the hospital to friends and family.

"Individuals have access to all kinds of information to help them make decisions on commonly used consumer products and services. When it comes to something as important as choosing a hospital, we want our customers to have access to at least as much information,” said, Jackie Aube, Vice President of Product Development. “For a number of years we’ve been a leader in providing our customers with reliable cost and quality information. Now we’re improving the customer experience by adding patient reviews that include the aspects of care that are important to them.”

Choosing a hospital can be overwhelming. But by combining our hospital pricing and quality information with patient experience ratings, Cigna customers can be empowered to make the best care decisions for themselves and their families.

The new patient experience ratings are available on to all 14 million of Cigna’s U.S. health plan customers, including those covered by group health plans, individual plans and Cigna’s public exchange plans.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Life Insurance Company of New York and their affiliates. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy and vision care benefits, and other related products including group disability, life, and accident coverage. Cigna has sales capability in 30 countries and jurisdictions, with approximately 80 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit

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