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Network Generalís New SSL Protocol Decode Helps Ensure Optimal Performance of Secure Online Transactions


SAN JOSE, CA -- March 15, 2005 -- As the amount of data transmitted over the Internet continues to grow, it is essential that this information remains secure, while also making sure that network bottlenecks donít arise to inhibit these transactions. Network General(TM) Corporation, the pioneer and global leader in enterprise application and network performance analysis, today announced the capability to decode the Secure Sockets Layer (SSL) protocol to help ensure transactions are processed securely and seamlessly.

The SSL protocol is the de facto means for securely transmitting data over the Internet. The protocol is integrated into every browser and every Web server, allowing users to interact with Web sites in a secure manner. However, due to the processing-intensive authentication schemes and encryption/decryption algorithms, even if SSL functions are offloaded to a proxy server, performance on the proxy and the Web server can be significantly degraded jeopardizing customer satisfaction in the process.

Part of the industryís widest-array of protocol decodes, Network Generalís SSL protocol decode gives IT professionals the unique ability to look at configuration and timing issues associated with SSL transactions. IT professionals can reassemble and view the components of SSL traffic in order to determine if a problem is occurring during the set-up of the transaction or during the actual data transfer, then drill down to the specific problem area and resolve it. A baseline can also be determined for standard response times to show when traffic patterns are abnormal giving IT professionals a proactive way to ensure optimal performance. By looking at HTTP response times IT professionals can measure how quickly a server is responding to identify where, when and why a problem occurred enabling faster time to resolution which ultimately ensures overall customer satisfaction.

ďAs important as it is to have secure online transactions, it is just as important that those transactions are completed in a timely manner,Ē said Sangram Dange, product manager for Network General. ďThe capability to decode SSL-based traffic ensures that IT professionals can view, regulate, configure and troubleshoot the components of a secure transaction to resolve problems before they impact their business.Ē

The Network General SSL v.3 protocol decode is available within Sniffer(R) Decode and Expert Pack 2 which is supported via an inclusion or installation on InfiniStream(TM) 2.0, Sniffer(R) Portable 4.8, Sniffer(R) Distributed 4.5, Sniffer(R) Distributed s6000 v1.5, and Netasyst(TM) Network Analyzer. Customers with a valid support agreement can obtain Pack 2 from the Network General Web site at

About Network General Corporation

Network General(TM) Corporation is the pioneer and global leader in enterprise application and network performance analysis. The Network General portfolio consists of innovative software solutions that allow IT professionals to identify, monitor, measure, manage and resolve application and network performance problems. Supporting the widest range of network topologies in the industry, Network General delivers breakthrough technology solutions that focus on the intersection of the application and the network for comprehensive real-time monitoring, analysis, and reporting across the business enterprise. For more information on Network General, a privately-held company based in San Jose, California, dial +1-408-571-5000 or go to

NOTE: Network General and Sniffer are registered trademarks or trademarks of Network General Corporation. Only Network General Corporation makes Sniffer(R) brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.


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