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Monitronics Receives 2013 Consumers’ Choice Award®

Recognized for DFW-Based Home and Business Security Excellence


For the second consecutive year, Monitronics International, Inc. is the recipient of the Consumers’ Choice Award®[1.] for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.

Through a comprehensive and objective survey of consumers conducted by Survey Sampling International®, Monitronics is recognized in the categories of Home Alarm Security Systems and Business Security Alarm Systems.

“This is once again a great honor for Monitronics to be recognized by our valued customers,” said Rob Washington, Monitronics’ Vice President of Customer Care. “We have an obligation to protect nearly one million customers 24 hours a day with best-in-class monitoring and excellent customer service. Our goal is to earn this award each year by continuing to earn their trust.”

As the nation’s second-largest residential security provider, Monitronics offers monitored home and business security system services to more than 900,000 residential and commercial accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Based in Dallas, Monitronics’ Customer Care center provides technical and billing support and equipment operating assistance. Its award-winning Alarm Response Center provides round-the-clock monitoring with Five Diamond Certification from the Central Alarm Association (CSAA).

For over 25 years, the Consumers’ Choice Award® recognizes “Best in Class Businesses” for the quality of their service, value, professionalism and integrity. In addition to the objective survey conducted by Survey Sampling International, a global leader in consumer polling, a national regulatory law firm reviews the ethical standing of top voted businesses before they are recognized as Consumers’ Choice Award® recipients.

About Monitronics International, Inc.

A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards. Monitronics is also a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011).

For more information, or to schedule an interview with Rob Washington, please call Rob Phillips at 972-243-7443 x3029 or e-mail

1. The Consumers’ Choice Award® and any associated trademarks, slogans and logos are the sole and exclusive property of Market Data Systems, Inc. and its affiliates. The Consumers’ Choice Award® does not sponsor, affiliate, or endorse these products and services. In 2013 Monitronics is recognized in the categories of (1) Home Alarm Security Systems – Headquartered in DFW and (2) Business Security Alarm Systems – Headquartered in DFW.


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 consumers choice award
 home security
 business security

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