Copenhagen Airport rated the most efficient airport in Europe – again

Copenhagen Airport has been rated the most efficient airport in Europe for the eighth time in ten years by the Air Transport Research Society, a special research group that analyses and evaluates efficiency at airports Worldwide.

The award as “Europe’s most efficient airport” was presented to Copenhagen Airport’s CEO, Thomas Woldbye, earlier today at a conference in Bergamo, Italy. The organisation behind the award is the Air Transport Research Society (ATRS) – consisting of professors and aviation experts from universities worldwide who have developed a method for comparing airport efficiency – and it is the eighth time in ten years that Copenhagen Airport is rated Europe’s most efficient airport.

“We see the rating as Europe’s most efficient airport as recognition of our efforts to strengthen our position as the key hub of northern Europe. Denmark has many more airline routes than the size of our country and population would otherwise warrant. This is because Copenhagen Airport is an efficient hub and gateway to other world destinations for passengers from the entire Nordic region, the Baltic states, Poland, northern Germany and northern UK. Consequently, it is essential that we continue to develop Copenhagen Airport, and that we continue to reduce our customers’ costs of operation,” said Thomas Woldbye.

Focus on the strategy
The work to reduce our customers’ overall costs of operating at Copenhagen Airport is a key element of CPH’s World Class Hub strategy.

“In our strategy, we focus on what we call Customer’s Total Cost of Operation, i.e. our customers’ cost of operating at Copenhagen Airport. We are working constantly to increase efficiency at the airport while also focusing on reducing costs for the airlines, handlers, concessionaires and all other operators at Copenhagen Airport,” said Thomas Woldbye.

Self-service increases efficiency
One way of reducing costs – while also increasing efficiency – is self-service. Copenhagen Airport was a first mover when self-service kiosks were introduced about a decade ago, and there are now 99 check-in kiosks at the airport, and more than 50% of passengers now check in at the kiosks.

Earlier this year, Copenhagen Airport also introduced self-service boarding-pass scanners before security screening, and they will later be introduced at the gates as well. Last, but not least, Copenhagen Airport will introduce self-service bag-drops later in the year.

“All these initiatives will help increase efficiency, lower our customers’ costs of operation and increase customer satisfaction levels. That is why they are also a key part of our strategy,” said Woldbye.