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BESTPASS announces new Transponder Protection Service

New Transponder Protection Service by BESTPASS will guard customers against fees and allow for more mounting and labeling options for transponders.


Albany, New York - June 19, 2013 - BESTPASS announced today their new Transponder Protection Service. Developed in response to their customers’ desire to reduce damaged transponder fees, this two-part service includes a custom form-fitted plastic transponder case, as well as transponder remediation and cleaning performed their staff when the device is returned to BESTPASS. Transponders used by BESTPASS customers for toll payment and weigh-station bypass are leased from the New York State Thruway Authority, which will assess a damage fee if a returned transponder has physical or cosmetic damage beyond normal wear and tear. This new Transponder Protection Service from BESTPASS should be very effective in preventing these fees.

“We recently had a customer return 150 transponders, of which more than half appeared to be damaged,” said Robin Meszaros, Manager of Customer Support and Billing Operations. “Our Transponder Protection Service could have saved that customer those fees – which have the potential to reach $3,000.00.” Transponder damage includes ink marks, adhesive residue, cracks, and more, “…basically anything that might cause the Thruway Authority to have to recondition the device before using it with another customer,” said Ms. Meszaros.

The Transponder Protection Service that BESTPASS is offering works in two parts. First, a two-part clear plastic case snaps around the outside of the transponder to proactively protect it from harm. The case also provides the added benefit of allowing customers to label the devices on top of the case, or use their preferred adhesive on the case to mount the transponder without worrying about incurring transponder damage fees. The second part of their protection service, transponder remediation and cleaning, attempts to retroactively protect against damage fees by thoroughly cleaning each transponder before returning it to the New York State Thruway Authority. More details about the service can be found on the BESTPASS website.
While the assessment of damaged transponder fees is solely the decision of the New York State Thruway Authority, BESTPASS believes their new Transponder Protection Service should be very effective at mitigating potential fees and will prove to be an excellent value for their customers.  “BESTPASS has realized its recent growth and success by doing one thing very well... listening to our clients and doing all we can to significantly lower the cost of managing and utilizing electronic toll by commercial operators,” said John Andrews, President and COO of BESTPASS.  “Our protective case and remediation service is yet another great example of how, at a nominal cost, our clients can mitigate and save hundreds, if not thousands, of dollars in transponder damage fees each year.  I am proud to say that while e-tolling creates significant challenges for the highest volume users of tolled facilities, BESTPASS is rising to those challenges and providing solutions.”

Founded in 2003 by the New York State Motor Truck Association, BESTPASS was designed for truckers, by truckers, to save commercial motor carriers time and money. BESTPASS offers transportation savings and efficiency solutions including: discounts on tolls; user-friendly account management tools; and a single device for both tolling and nationwide weigh station bypass with a consolidated bill.  BESTPASS has partnered with E-ZPass, ExpressToll, Prepass, Norpass, and NCPass to provide tolling and weigh station bypass coverage throughout the United States and has over 96,000 active transponders in service, resulting in over $17.2 million in tolls processed monthly. For more information, visit

Alison Knowlton, Communications Director
Phone: 1-888-410-9696

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