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Hamilton Hair and Beauty Salon Overhauls the Salon Industry With a ‘Real’ Approach to Customer Service


NEW SOUTH WALES, Australia March 2013 – Most Australian women visit hair and beauty salons to maintain their appearance and keep their hair looking stylish. However, many are fed up with the poor customer service provided by their hairdressers and beauty therapists. They talk of staff looking down on them, judging them, gossiping behind their backs or being more interested in talking to each other than they are in attending to customers’ needs.

The owner of Hamilton hair and beauty salon Kokum Hair Skin and Body, Natalie Tonks says, “As a hairdresser before I opened my own salon, I was aware that this sort of customer service – or lack thereof – was going on in the industry and I wanted to be different.

“From the minute we started discussing opening our own hair and beauty salon in Hamilton, my partner and I have always wanted to create a unique experience, one that everyone can share and enjoy. At Kokum Hair Skin and Body, we have warm, caring and friendly staff and we also provide fresh homemade sweets and beverages. We are committed to providing a ‘real’ customer service experience that our clients deserve, and we guarantee the ultimate ‘Kokum Experience’ to be a memorable one.”

Kokum Hair Skin and Body offers a unique environment that caters to everyone no matter what their age, gender, or taste. Whether these customers are hair salon regulars or first timers, this Hamilton hair and beauty salon promises a guarantee – that every customer will receive professional service and have a ‘wonderful experience’ or they will get their money back.”

Year 12 school student Jasmine says, “Coming to Hair Salon Hamilton is an experience met with friendly assistance, great customer satisfaction and of course excellent hair stylists and colourists. I have always been very happy with the colour and cut I receive and this has led me to continue coming to the salon for all my hair needs. The service and interior decor only adds to the high quality offered by Hair Salon Hamilton!”

A loyal client of the Hamilton hair and beauty salon, Margueritte says “Nat, Gail and Jane [from Kokum Hair Skin and Body] have met my mother and grandmother. They suffered through my grandmothers Alzheimer’s whilst doing her hair. They saw me through my first marriage, and divorce and now my second marriage! Nat’s generosity has been wonderful. Sophie is always lovely – they all know my hair!”

The team at Kokum Hair Skin and Body offer services such as cutting, styling, hair treatments, permanent and semi-permanent hair colour, hair lightening, straightening and special services for weddings or other functions and only use top quality products, including Joico, Moroccan Oil, K-Pak Color, and Tangle Teezer.

Need a makeover with ‘real’ customer service and a guaranteed wonderful experience? Book a reservation at this renowned Hamilton hair and beauty salon at


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