Virtual Hold Solution Now Rated "Avaya Compliant"

18-Jul-2006 - AKRON, Ohio – Virtual Hold Technology, a leading provider of virtual queuing solutions, today announced that Virtual Hold Concierge queue management software for contact centers is compliance-tested for compatibility with IP telephony solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

Virtual Hold Concierge is part of a software suite designed to help contact centers improve caller satisfaction. With Virtual Hold solutions, customers who previously had to wait on hold can choose instead to hang up the phone, maintain their place in the calling queue and receive a callback just as promptly as if they had remained on the line. Customers also can use the Internet to place their phone number in the contact center’s calling queue, receiving a callback when it’s their turn, or they can schedule a convenient callback time.

Virtual Hold Concierge 6.2 now has been compliance tested by Avaya for compatibility with Avaya Communication Manager 3.0, the company’s industry-leading IP telephony and contact center software. The interoperability of Avaya and Virtual Hold solutions helps businesses increase the operational effectiveness of their contact centers and improve customer satisfaction by providing positive customer experiences.

Eric Camulli, director of technology for Virtual Hold Technology said, “A large portion of our target market uses Avaya products and solutions, so achieving an ’Avaya Compliant’ rating is very important to us. Avaya customers now can purchase our products with even greater confidence.”

Virtual Hold Technology is a member of the Avaya DeveloperConnection Program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a member of the program, Virtual Hold Technology is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Virtual Hold Technology who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Virtual Hold Technology
Virtual Hold is the leading provider of Virtual Queuing solutions for Fortune 1000 clients. Since its inception in 1995, Virtual Hold’s patented award-winning Virtual Queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy utility, insurance, telecommunications, cable, wireless and retail corporations such as Wells Fargo, Dominion, T-Mobile, Amerigroup, BellSouth, Time Warner Cable, Ticketmaster and Avon. To learn how Virtual Hold’s Virtual Queuing solutions can help you increase customer satisfaction and reduce contact center costs, visit www.virtualhold.com.

Contact Information

W. Scott Horne

Media Relations

Avaya Inc.

Contact via E-mail