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Pete Ashby Of Introduces Keys To Being An Exceptional Leader - Leaders In Crisis: Breaking The Habit - Coming Up With A Never Again Plan

Pete Ashby from discusses what happens when you’re a Chief Executive and your organisation hits a crisis.


(Wednesday, December 5th, 2012) United Kingdom - Pete Ashby, top UK leadership coach who heads up tells of what happens when you’re “a Chief Executive and your organisation hits a crisis. It takes you by surprise and rather knocks your confidence, even though you try to appear as calm as you possibly can.”

"Many times over the past few years we’ve seen leaders of major organisations respond to crisis first by going into denial and hoping it would go away, then blaming the media for sensationalising the story and blowing it out of all proportion, and then seeming to become hooked on this as their new way of life.”

Pete Ashby goes on to say: “in our current leadership culture too many leaders go into denial when they encounter a crisis and look the other way whereas the leadership imperative should be to ”grab the crisis by the scruff of the neck.” A crisis actually gives strong leaders an exceptional opportunity to demonstrate clear leadership so long as they are prepared to clear their diary for at least three days to come up with what Ashby describes as a never again plan.’

Pete, founder of the popular leadership behaviours blog argues that CEOs need to make clear to their people that: “if they did wrong in any way, the more they are ready to put their hand up and volunteer this to you, the more generous you will be in your judgement of them.”

"You own the crisis with them. You talk of mistakes and failures as “ours”. And you offer up “our way of learning and growing as a business” through everyone taking on board the lessons reflected in your plan.”

"By getting a grip on the crisis straight away and leading from the front, you would have had a significant and lasting impact on the culture of your organisation within days of the crisis breaking.”

He then says that: “for CEOs a crisis offers a tremendous opportunity to ”ask difficult questions and keep on asking them until you get the answers". This can enable CEOs to get inside their business and achieve greater honesty than ever before, which is of course the key to a top performing business.”

And finally Pete asserts: "When things go badly wrong, you’re one of the very first to roll up your sleeves and utter those incredibly important words: never again.”

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