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More Than 500 Customers Worldwide Now Call on HP for Flexible Support Management Services


PALO ALTO, Calif., July 10, 2006, HP today announced that CA Post (Thailand) Co., Ltd., The Home Depot, Inc., sanofi-aventis and TIAA-CREF have recently agreed to multi-year contracts for integrated management of their IT support services.

These companies are among the more than 500 enterprise customers worldwide that have chosen HP for its Integrated Support Management services. More comprehensive than break/fix product support, yet not as complex as complete IT outsourcing, these sourcing services provide customers with a single point of accountability and management for their multi-vendor IT infrastructures.

The services are also flexible in that customers can more effectively and efficiently manage IT support costs and contracts and easily adapt support services to the changing needs of the business, without having to give up full control of their IT environments.

“Customer satisfaction rates are high and we continue to see outstanding renewal rates, as well as significant new customer interest from companies that are looking for ‘one throat to choke’ for management of their IT infrastructure support environments,” said Dan Socci, vice president, Marketing and Sales, HP Services.

The customers announced today join a growing list of world-class organizations that have already benefited from HP Integrated Support Management services, including AOL, Bank of Baroda, Nye Ahus and Peugeot-Citroen.

“Consolidating all or some support contracts with a single vendor is one way for customers to help reduce the cost of supporting their current infrastructure, and potentially provide better support to their end-user base,” said Matt Healey, senior research manager, Software and Hardware Support Services program, IDC. “The consolidation enables the customer to avoid having to manage conflicts between vendors, which can reduce downtime.”

The comprehensive service modules leverage HP’s longstanding expertise in IT service management and the IT infrastructure library framework and, while predefined, are fully scalable to a customer’s particular environment. HP Integrated Support Management core services include:

* Consolidated management of hardware, software and network support services across an environment, aligned to business requirements, independent of technology;
* Business focused, environment-wide service level management;
* Centralized help desk, global call management, vendor management, incident and problem management;
* Streamlined multi-vendor change management processes;
* Proactive monitoring, diagnostics and assessments with state-of-the-art tools and technologies; and
* Ongoing IT service optimization.

Customers who have implemented HP Integrated Management Support services experience increased agility, as well as alignment between IT service levels and the business, key benefits of becoming an Adaptive Enterprise. More information about HP Integrated Support Management services is available at

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended April 30, 2006, HP revenue totaled $88.9 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the achievement of expected results and other risks that are described from time to time in HP’s Securities and Exchange Commission reports, including but not limited to the risks described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2006, and other reports filed after HP’s Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2005. HP assumes no obligation and does not intend to update these forward-looking statements.


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