Customer Satisfaction & Employee Fulfilment Fuel Aequitas Legal’s Continued Growth

Riding strong against the ongoing recession of the UK and European economy, Aequitas Legal continue to expand at pace, quickly becoming recognised as one of the regions most prominent and highly respected Personal Injury Legal Practices.

Since the start of 2012, Aequitas Legal have bolstered their team with a further three new members joining the company, bringing the total head count to ten full time employees. The most recent additions to the Manchester based personal injury solicitors include; Usman Anwar (Paralegal), Katie Asquith (Office Junior) and Carole Wathey (Litigation Executive).

“Our total focus and commitment to customer satisfaction is the core element to our growth. Recommendations and referrals are the corner stone of any businesses success and this is something we continually work on to ever improve. Usman, Katie and Carole are great additions to the team helping to provide a first rate service to our ever expending customer base”
Sucheet Amin - Managing Partner

Recently Aequitas Legal released “inCase”, a mobile App enabling clients to receive instant updates and notifications on their cases, contact their solicitor any-time, any-where and provides a clear guide to clients through every step of the  legal process. This embrace of new media is backed by the companies strong use of video and social media which are all aimed to ensure prospective clients can connect and recognise synergy without hesitation.

“We want to break down perceived barriers between members of the public and the legal industry. Through our central six point customer promise, use of clear language and marketing, we aim to make it as easy for people to have the confidence to pick up the phone and call us. It’s important people see Aequitas Legal as a reliable, accessible and friendly service.”
Sucheet Amin - Managing Partner

Of course, gaining the right people with the right attitude to join a hard working, progressive and forward looking legal firm is no easy feat. It’s clear however, that Aequitas Legal’s commitment to staff development and training through the Investors in People programme yields great results, with all team members understanding that Aequitas Legal is a great place to learn, grow and develop in an enjoyable and rewarding environment.

“I had provisionally accepted a role in another firm, but once I visited Aequitas Legal I knew straight away that this was somewhere where I would enjoy coming to work and leave each day feeling positive and content.”
Katie Asquith (Office Junior)

“I’m studying a Legal Practice Course part time at The College of Law in Manchester at the moment, so my career is still in it’s early stages. Working in an environment where I will get the opportunity to receive training and assistance in my development is a fantastic opportunity for me. I feel really lucky to work for Aequitas”
Usman Anwar (Paralegal)

It’s clear that Aequitas Legal is much more than a claims processing environment, employees see the office and their relationship with each other as an extension of their personal lives. Recently the team raised over £2,000 for the Road Safety Charity ’Brake’ in a sponsored Bike Ride on Sunday the 13th May.

“Of course our operations have structure and systems in place but Aequitas Legal is about a one for all approach to servicing our clients to the highest possible standards. We have a full agenda of social events and activities through-out the year where we all come together outside of the office and enjoy each others company often to assist in valuable causes.”
Sucheet Amin - Managing Partner

Contact Information

Bernard McCabe

Director

Dreamscape Solutions

Contact via E-mail