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Family Owned DIY Blinds Retailer Provides “Old School” Customer Service


VICTORIA, Australia December, 2011 – “70% of customers leave an organisation because of a lack of attention from front-line employees”, reports International Customer Service Association. Aussie consumers are looking for organisations that really care about their customers and deliver a level of customer service that leaves them feeling happy about their purchases. At No Worries Blinds customers receive excellent service through the Australian family-owned online business using tried and tested “old school” practices to really LISTEN to their clients and then work out a tailored solution that will meet their needs. No Worries Blinds provides a vast array of Australian-made and imported window treatment products to suit their customers’ budgets. All of their blinds are designed with a do-it-yourself (DIY) concept in mind so customers can install products themselves and save even further on installation costs. No Worries Blinds really cares about its customers.

No Worries Blinds owner Mr. Paul Loza says, “Our family have been in a variety of retail and customer service related businesses for the last 25 years. The reason we have survived in business for so long is because we love and enjoy what we do. Because we were trained and taught in the “old school” ways we know that if we provide top quality product, service and value for money to our customers then it can only be a win-win situation for everyone around, and we believe this is the only way to do business.”

No Worries Blinds believes in cultivating fruitful and long lasting relationships with their customers. They stand by the belief that customers who are happy with their services and products will be more than happy to recommend and refer their company to friends and family. Research supports this “old school” theory, showing happy customers will tell 4-6 people about their positive experience*. No Worries Blinds has even gone one step further to helping its customers - offering Melbourne residents who purchase 3 or more blinds free delivery and free installation. “We are always looking for ways to improve our customer experience” says Loza.

No Worries Blinds customers are revelling in the high level of customer service no longer common in the retail industry:

“Hi Marina. This isn’t an enquiry; this is a Big Thank You. We are extremely pleased with our blinds. They were, much to my husband’s relief, so very easy to install. They are attractive, they noticeably reduce the temperature inside the house and they don’t darken our living areas. They absolutely meet our needs and we are thrilled! We will be recommending your company and service to our friends and neighbours.”
Lesley & Ian Taylor, Macksville NSW
* The White House Office of Consumer Affairs, Washington, DC


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