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Bombardier Honours its Operators and Suppliers for Outstanding Service Standards


WEBWIRE

* 19 airlines honoured for world-class operational performance
* Five suppliers recognized for superior support to Bombardier customers

Bombardier applauded the outstanding performance of 24 operators and suppliers in ceremonies held during the company’s 2011 CRJ Series Operators’ Conference and Trade Show, which took place in Toronto from May 2-5, 2011. Winners of Bombardier’s fourth annual Airline Performance Reliability Awards and its second annual In-Service Supplier Top Achievement Recognition (STAR) Awards were announced at separate evening events on May 2 and May 3, respectively.

“Outstanding performance in airline operations is a matter of collaboration, and we at Bombardier are extremely proud of the exemplary cooperation between our customers and suppliers,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “The winners of the 2011 Airline Performance Reliability Awards and In-Service STAR Awards have absolutely achieved world-class performance over the past year.”

Bombardier’s Airline Reliability Performance Awards are presented each year to operators of CRJ Series and Q-Series aircraft in recognition of outstanding dispatch reliability. Each winner must have succeeded in delivering an average dispatch reliability rate of 99 per cent or better on revenue passenger flights in 2010, and the highest dispatch reliability performance in their respective product class and region. Nineteen airlines were named winners of the Bombardier Commercial Aircraft 2011 Airline Reliability Performance Awards. The winners are listed in Appendix A.

Five suppliers were honoured with the In-Service STAR Awards for excellence in providing support to Bombardier customers based on their overall performance, as measured by Bombardier’s In-Service Supplier Scorecard in 2010. To be considered for this award, a supplier must have scored at least 85 per cent in areas deemed most important by Bombardier’s customers. Measures include in-service performance relative to product performance, including reliability and cost, airline support focused on logistics support, and customer focus. This year, Bombardier introduced a new award category - Most Improved Supplier. The addition of this award recognizes the level of commitment suppliers demonstrate in improving overall customer support levels.

The winners of the Bombardier Commercial Aircraft 2011 In-Service STAR Awards are listed in Appendix B.

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com or follow us on Twitter @BombardierInc.

Notes to Editors

Photo 1: Bombardier honours 19 airlines for world-class operational performance for CRJ Series and Q-Series aircraft operation. During the 2011 annual Airline Reliability Performance Awards held May 2, 2011 in Toronto, Canada, four of the 19 airlines accepted awards for their fourth consecutive year.
Photo 2: Bombardier applauded the outstanding performance of five suppliers in ceremonies held during the company’s 2011 CRJ Series Operators’ Conference and Trade Show, which took place in Toronto, May 2-5, 2011. Three of the five winners of Bombardier’s second annual In-Service Supplier Top Achievement Recognition (STAR) Awards won awards for their second consecutive year.
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Appendix A - 2011 Airline Reliability Performance Awards

CRJ700/900/1000 aircraft program
Europe

Eurowings
Latin America and the Caribbean

Pluna **

North America

PSA Airlines ***

CRJ100/200 aircraft program
Asia

J-Air and Shandong Airlines **
Europe

Cimber Airways **
Middle East and Africa

South African Express **
North America

SkyWest Airlines

Q400 aircraft program

Asia
ANA Wings ****

Europe
Olympic Airlines

Middel East and Africa
EthiopianAirlines

North America
Porter Airlines ****

Oceania
AirPhil Express

Q100/200/300 aircraft program
Asia

Uni Air ****
Europe

Widerøe’s Flyveselskap ****
Latin America and the Caribbean

Caribbean Airlines **
Middle East and Africa

South African Express **
North America

Island Air Hawaii **
Oceania

Air Nelson Airlines ****

Appendix B - 2011 In-Service Supplier Top Achievement Recognition (STAR) Awards

Top Achievement Overall
Pratt & Whitney Canada **

Q-Series Aircraft Program
Hamilton Sundstrand **

Q-Series Aircraft Program
C&D Zodiac **

CRJ Series Aircraft Program
GE Aviation

Most Improved (new category)
Parker Aerospace

* Asterisks indicate the number of consecutive annual Airline Reliability Awards achieved by an airline, or consecutive annual In-Service STAR Awards achieved by a supplier.



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