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EncounterPRO Selects Intuit Health’s Patient Portal to Improve Patient-Provider Communication


Online Solution to Help Practices Provide Better Service While Improving Patient Satisfaction and Loyalty

CARY, NC and ATLANTA, GA - EncounterPRO Healthcare Resources Inc., one of the country’s foremost providers of primary care specific electronic medical record software, has selected Intuit Health, the nation’s leader in patient-to-provider communication solutions, to provide its 300 physician practices with a way to improve medical office efficiency, effectiveness, patient satisfaction, and revenue generation.

“Our practices are interested in finding ways to communicate more often with their patients, and share better information with them at a lower cost,” said Frank Martin, president, EncounterPRO Healthcare Resources Inc. “The Intuit Health patient portal goes a long way toward accomplishing that goal.”

Intuit Health’s patient portal currently enables more than 3.6 million patients nationwide to easily and securely communicate with 40,000 providers online. Patients and their doctors use the portal more than 163,000 times each day to pre-register, request appointments and prescription refills, understand and pay bills, complete medical forms, receive lab results and clinical summaries, conduct virtual office visits, and exchange messages for related care and administrative issues.

In January, Intuit Health received ONC-ATCB certification as a modular solution for the timely access of electronic health records, an important element of high patient engagement.

“We know that patient utilization drives practice value, and we’ve been able to drive high percentages of patients to register and use the portal to more efficiently communicate with their doctor’s office and accomplish key tasks,” said Steve Malik, president and general manager of Intuit Health.“The trusted Intuit brand further assures EncounterPRO and their clients that we can uniquely help them improve the efficiency of their practice while helping them meet Meaningful Use objectives.”

Practices offering an online patient portal have benefited from saving administrative time, reducing costs, and improving communications with patients by eliminating long hold times. This unique experience also results in increased patient and staff satisfaction. Intuit research has shown that patients using Intuit Health Bill Pay Premier paid their doctors an average of 18 days faster, when compared to the old way.

“Our customers are very interested in helping patients request appointment times on line, pay bills on line and get updated information on line. All thesed capabilities improve patient satisfaction and loyalty to the practice,” said Martin. “Giving the patient the ability to answer clinical questions on line gives the practice more and better information before the patient ever gets to the practice. That’s very helpful in making sure the patient’s time at the practice is well used.”

Americans increasingly want greater online access to their doctor. A 2011 Intuit Health survey showed that 73 percent of patients would use a secure online solution to communicate with their doctor, request appointments, get lab results, and pay their medical bill online. Additionally, 81 percent said they would fill out their medical forms online prior to their doctor’s appointment if they had the option. The convenience of anytime, anywhere access is so important that almost half would consider switching doctors for a practice that offered the ability to communicate and complete important health care tasks online.
About EncounterPRO

EncounterPRO specializes in improving the efficiency of operations in a doctor’s office and in making the transition from paper medical records to electronic medical records as smooth as possible. In most cases practices transitioning from paper medical records to EncounterPRO can be seeing the same number of patients they saw on paper within five days of starting with EncounterPRO. Intuit Health and their protal’s ability to facilitate online communication between the practice and the patient will provide aid significantly in improving the efficiency of a practice.
About Intuit Health

Intuit Health improves health care by developing groundbreaking clinical, administrative and financial services that connect providers and patients. We’ve combined Intuit’s legendary approach to simplifying complex tasks with Medfusion’s expertise in provider-patient communications. The result: It’s easier than ever to understand and pay your medical bills, get lab results, schedule appointments, and give patients timely electronic access to their health information. Intuit Health is part of the MGMA AdminiServe® Partner Network and a Member Advantage partner for the American Academy of Family Physicians. Learn more at:

Intuit and the Intuit logo, Intuit Health, among others, are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.


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