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FedEx Response to Earthquake in Japan


We are saddened by the loss of lives and the widespread destruction caused by the 9.0 magnitude earthquake that struck eastern Japan on Friday, March 11. Our priority is the health and well-being of our employees and our thoughts are with them in this difficult time.

Due to the instability of critical infrastructure including transportation, power and fuel, pick-up and delivery services, FedEx Express will not accept shipments destined for Narita Airport in eastern Japan from any location effective immediately. We continue to monitor the situation closely and will update our customers of any changes on; we urge customers to go to or contact our customer service team at 1-800-Go-FedEx for the status of their shipments.

FedEx will work with our long-standing humanitarian organization relationships: American Red Cross, Heart to Heart International, Water Missions and Direct Relief International to assist in bringing critical medical and other emergency supplies required for the recovery efforts currently underway.


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