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Nokia Siemens Networks expands global service delivery center in Chennai


Chennai, India

Relocated Global Network Solutions Center supports Managed Services

Nokia Siemens Networks today announced the relocation and expansion of its Global Network Solutions Center (GNSC) to a new site in Chennai, India. Since its launch in 2007, the Chennai GNSC has witnessed tremendous growth. This includes a ten-fold increase in the number of subscribers it supports on behalf of operators around the world to 77 million. In addition the center now remotely manages over 87,000 base station sites, 14 times the number when it opened four years ago.

The new facility, occupying 90,000 square feet, was inaugurated by Vishant Vora, Group CTO, Vodafone India in the presence of Armando Almeida, head of Global Services, Nokia Siemens Networks.

The Chennai GNSC was the first center set up by Nokia Siemens Networks in 2007 to pioneer its unique Global Service Delivery model providing remote delivery support across its services businesses including care, network implementation and managed services. It is one of three currently operating GNSCS, with two others in Noida, India and Lisbon, Portugal. Two* further service delivery centers are currently being established in Russia and Brazil as announced in 2010. All five are part of the company’s strategic response to the growing trend of operators outsourcing network management and maintenance as a way to increase efficiency and improve end-user experience.

“The expansion of the Chennai GNSC is a reflection of the success of the global service delivery model we pioneered,” said Armando Almeida. “The Chennai facility, with its vast engineering and telecom talent, has played a significant role in the success of our alternative service delivery model. This model allows us to centralize and consolidate operations for customers around the world. It provides significant cost savings and improved operational efficiency, freeing up resources to allow operators to focus on their business goals.”

Since 2007, the team at Chennai GNSC has grown from 120 people to over 1,000 supporting 77 million subscribers and 87,000 base stations on customers’ networks globally. The center currently provides remote services including planning, optimization services and complete network operation. It is also emerging as a Center of Competence for 3G and, together with Noida GNSC, has delivered 90 projects in 3G/HSPA globally.

Nokia Siemens Networks’ integrated, multi-technology, multi-vendor GNSCs are designed to help operators roll out new services rapidly through round-the-clock project management. The centers ensure high network and service performance through transparent Service Level Agreements and improved service delivery efficiency while reducing risks. By centralizing and consolidating resources at the three GNSCs, Nokia Siemens Networks delivers economies of scale to its customers and drives network efficiency through remote delivery, applying standardized and automated IT tools and processes.
About Nokia Siemens Networks

Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland.

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Notes to editors:

Nokia Siemens Networks’ unique Global Service Delivery model drives the world’s most efficient networks through:

* Shared delivery organization instead of duplication of dedicated organizations
* Integrated, multi-technology, central delivery hubs called Global Network Solutions Centers (GNSC). Nokia Siemens Networks opened the third GNSC in Noida, India on 30 March, 2009 complemented by 13 Global Delivery Centers which serve as Centers of Competence.
* Best multi-vendor practices via a global pool of skills and expertise
* Automated and standardized tools and processes to drive efficiency and quality

Today, the company supports nearly 400 million subscribers on its customers’ networks and out of these 180 million subscribers are managed remotely from its GNSCs.

* Managed Services: Over 2,400 experts handle close to 130 million alarms per month, resolve 280,000 trouble tickets and generate 87,000 performance reports per month. Over 220 planning and optimization (NPO) projects are delivered remotely at any time.
* Care: The company delivers remote software services to over 420 customers, representing 1.8 million hours of remote connections per year through its five Global Care Centers (GCC).
* Network Integration: More than 40% of sites are integrated remotely, one site is on air every five minutes, and 145,000 sites have been remotely implemented in the last two years.


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