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Parity Training becomes one of the first to be accredited to deliver the ITIL® related ISO 20000 consultancy course.


ISO/IEC has just released ISO/IEC 20000 as the new international IT service management standard, providing documents that IT organizations can use to get certification that they conform to those requirements.

The new standard is aligned with and complementary to the process approach defined within the IT infrastructure library (ITIL); qualified auditors can now assess organizations’ ITIL conformance.

Published by ISO (International Organization for Standardization) and IEC (International Electrotechnical Commission), ISO/IEC 20000 will enable organizations to benchmark their capability in delivering managed services, measuring service levels and assessing performance.

Parity Training ( ) has become an Accredited Course Provider to deliver the ITIL® related ISO 20000 consultancy course ( ). This means that Parity are competent and positioned to help organizations gain the consultancy skills and knowledge required to move towards gaining ISO20000.

Within the last eight months nearly 700 people world-wide have gained the consultancy qualification and more than forty companies are now ISO20000/BS15000 accredited. Many Government and Private sector organizations require their existing and potential IT service providers (internal and external) to be ISO20000 certified.

Parity’s customers that already have accreditation, include: BT Global Services, ATOS, EDS and CSC.

“As ITIL adoption increases worldwide, IT process compliance will become the basis for discussions between IT organizations and business users, outsourcing providers, and clients and Parity Training is well positioned to help its customers achieve business results. We are delighted to be among one of the first training providers to offer our clients these skills that will help towards certification” says Ebi Zadeh, Managing Director, Parity Training.

About Parity:
Parity, uniquely for its size, offers a full range of IT services including;

Business process consultancy
Change management training
Management training
Technology training
IT Service Management training
Development and management of complex IT systems
Oracle and Microsoft technology and application skills
Permanent and temporary IT staff
Resource process outsourcing

Major companies include:

Alcatel, Allianz, AT&T, British American Tobacco, CISCO, Department for Education & Skills, Department for Work & Pensions, Glaxo Smith Kline, HBOS, Hewlett Packard, HM Revenue & Customs, HSBC, IBM, ICI, Ministry of Defence, NASA, Connecting for Health at the NHS, O2, Perot Systems, Royal Bank of Scotland, Royal Mail, Siemens, Sony Ericsson, The Cabinet Office, The Meterological Office, and T-Systems.

Contact details:

For more information, visit Parity ( ) or contact Gina Cannon (


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