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TOPS Markets Renews Services Agreement with HP


Supermarket retailer turns to HP to enable transformation and growth

PALO ALTO, Calif., ---

HP Enterprise Services today announced TOPS Friendly Markets LLC, the New York-based supermarket chain with stores in New York and Pennsylvania, has signed a seven-year applications and infrastructure technology services contract valued in excess of $80 million that gives the retailer flexibility to transform its business processes to drive growth.

With this agreement, HP will continue to provide a full suite of applications management via a multitiered platform, including mainframe, midrange server and web hosting in support of TOPS’ business.

“The supermarket segment’s competitive nature requires us to be flexible and instantly meet time-sensitive customers’ dynamic needs as well as compliance requirements,” said Kevin Darrington, chief operating officer, TOPS Friendly Markets. “HP will help us transform our processes and applications environment so we can stock our shelves with the products customers demand while lowering costs and maintaining our neighborhood grocer feel.”

HP will provide applications management services to maintain the TOPS environment, including its retail, supply chain, marketing and merchandising applications. These services help TOPS gain control over applications and enable flexibility to adapt to new opportunities.

The agreement also includes a number of infrastructure management services that will simplify the TOPS technology environment. HP will continue providing managed mainframe and server management services to host systems that operate TOPS’ major retail operations. TOPS also will use leveraged services for remote network monitoring and management support from HP.

HP Workplace Services will support email, desktop and mobile devices, including service desk and site support services for TOPS’ business offices. HP also will provide virus protection and packaging images for devices in 132 stores and pharmacies.

In addition to managing the environment from TOPS sites, HP will provide day-to-day operational support from HP Best Shore global delivery centers. These centers provide flexible and scalable service delivery using standardized processes while leveraging best practices to lower global risk and more cost-effectively support business.

“Retailers like TOPS must be able to adapt quickly to changing business needs while supporting growth and innovation,” said Bjoern Petersen, director and general manager, Retail Industry Group, HP Enterprise Services. “HP has been a trusted advisor to TOPS over the years and with these new services HP will help TOPS make its processes more efficient, streamline costs and position itself for future growth.”

About TOPS Friendly Markets

TOPS Friendly Markets LLC, (TOPS) is headquartered in Williamsville, N.Y., and operates 127 full-service supermarkets and five franchise locations. With over 13,000 associates, TOPS is a leading full-service grocery retailer in upstate New York and northern Pennsylvania. Visit for more information.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at


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