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Mias calls for better regulation of estate agents


MIAS (the Mortgage and Insurance Advisory Service) was alarmed by the findings of the BBC Whistleblower documentary, in which undercover reporters revealed the secret world of estate agents’ unscrupulous practices.

Working in several estate agencies in London, the team uncovered some shocking methods of working, including misleading surveyors about property prices and – in the case of Foxtons – working closely with mortgage advisers at Alexander Hall to discuss potential buyers’ budgets without their prior consent, in order to get as much money out of them as possible (In response to the reports of the Whistleblower programme, Foxtons said: “Foxtons Limited and Alexander Hall Limited pride themselves on the professionalism and transparency of their respective businesses and have the utmost respect for the needs of its clients and will always act in the clients’ best interests.”).

Commenting, Alistair Good, Managing Director of MIAS mortgage brokers UK ( ), said: “MIAS condemns such behaviour and has welcomed the programme for highlighting the need for the sector to be regulated.”

He added: “While we appreciate that only a minority of estate agents and brokers behave in this manner, the programme did reflect the experiences of a number of our clients”.

Commenting, Roger Milbourn, Director of MIAS said: We feel that the Office of Fair Trading’s code of practice is insufficient to deter such dirty tricks, in what is a largely unregulated industry. To ensure that customers are fairly treated in this high-pressure sales environment, we would urge the industry to introduce a qualification for estate agents, as is the case in the United States.”

Concluding, Roger Milbourn said: “Watching this shocking programme, we could not help but reach the same conclusion as the BBC reporter – that estate agents should be required to have a qualification other than a sharp suit.”

For further information, please contact:

MIAS Ltd 0845 833 0878
Managing Director: Alistair Good

Director: Roger Milbourn

Notes to Editor:

The Mortgage and Insurance Advisory Service (MIAS Ltd - ) is a firm of impartial mortgage brokers, offering a comprehensive service to clients seeking residential and commercial mortgages and mortgage protection.

Founded in 2002, MIAS has quickly gained a reputation for providing straightforward, impartial mortgage advice, matching clients up with some of the most competitive deals around. MIAS’s experienced brokers have expertise in all sectors of the mortgage market and look after the whole transaction from beginning to end, making the process as smooth and as headache-free as possible.

For further information on the services MIAS offers, please visit Mias mortgage brokers ( ).


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