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HP Expands Consulting Services to Speed Transformation for Telecom Customers


Announces new win in Hungary

PALO ALTO, Calif., HP today introduced an expanded set of consulting services to help telecom companies transform their businesses to improve the customer experience, streamline operations and accelerate service creation.

HP also announced a recent customer win at a leading communications service provider (CSP) – Magyar Telekom, Hungary’s largest CSP.

The HP Solution Consulting Services portfolio (HP SCS) has been significantly strengthened to help CSPs design and manage enterprise-class transformation projects. Specifically, HP has added new consulting capabilities, hired more consultants and enhanced its core methodology with expertise gained in recent transformation projects. Also, the HP SCS services portfolio is now organized into specific capabilities that can be used to address many different solution needs. This provides CSPs the flexibility to select, combine and customize capabilities to meet key business objectives.

“CSPs that commit to transformation can realize measurable benefits with HP SCS,” said Teresa Schlegelmann, director, Communications and Media Solutions, HP. “HP’s rare combination of network and IT expertise gives us a deep understanding of how to make transformation work.”

Magyar Telekom streamlines provisioning with HP

Magyar Telekom Group in Hungary engaged HP to transform its business structure, processes and technologies. HP SCS consultants focused on a redesign of the way services are provisioned, as well as interface standardization, application integration and overall project management.

Magyar Telekom serves both consumers and businesses with fixed, mobile and broadband services. Previously, each of its three business units handled service activation and provisioning separately. After consultation with Magyar Telekom, HP developed a single, consolidated platform, called SPA (service provisioning and activation), that uses HP Service Activator to automate key processes and workflows. The solution is now in operation for new IP (Internet Protocol) services, and Magyar Telekom plans to extend it to the rest of its services portfolio.

The flexible platform has increased efficiency, reduced costs and shortened implementation time for Magyar Telekom. It also has laid the foundation for a more comprehensive service management layer that will link all OSS elements into the platform’s framework.

“HP’s consulting expertise helped us identify the right approach to transforming this key part of our business,” said Attila Szasz, leader, Service Management Operations, Magyar Telekom. “HP also brought Magyar Telekom the right combination of a proven solution and the services expertise to customize it for our environment.”

The TeleManagement Forum has named the SPA project at Magyar Telekom as a finalist for the Operational Excellence Award 2010.

More information about HP SCS is available at

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2010 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HP assumes no obligation and does not intend to update these forward-looking statements.


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