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Kcom praised for City of London “partnership”


Kcom, has been praised for its partnership approach to managing the City of London’s website.

Leading communications and hosting provider, Kcom – with its Accredited Information Security Management System ISO 27001 and Accredited Quality Assurance ISO 9001 - was appointed to support the evolution of – and enable the fast, secure and versatile delivery of information and e-based services 24/7.

Serving 9,000 residents and a working population of around a third of a million, as well as UK and foreign visitors, the site receives an average of 160,000 visitors a month and provides a vital public service, offering access to local information, services and resources.

Keith Harvey, City of London’s senior business analyst, said a true technical partnership was needed to run and upgrade the entire website and its back-end application: “Kcom was a natural partner and the ISO accreditation is important to us. We want a credible provider offering a robust quality who can provide support when we need it, not just when it suits them. If we were to go offline, even for vital maintenance, it would have a detrimental effect on our service.”

The bespoke solution of high-speed connections and website hosting, using a managed hosting platform of physical and virtual servers, together with regular face to face service reviews and 24/7 access to their personal Kcom Regional Sales Consultant, has laid the foundations of a long term relationship between the two organizations.

Added Harvey: “Kcom’s understanding of our business model, user habits and demands showed great flexibility and their ability to adapt to our very specific needs and deliver a reliable service has allowed us to make the very best of our website provision.”

One of the largest providers of virtually managed hosting in the UK, Kcom, which is part of the KCOM Group, recently invested Ł1 million to further increase its national and regional data centre capacity due to increased demand for its hosting services over the last twelve months.

Kcom Regional Sales Consultant, Tony Woods, said: “Managing six of the UK’s leading data centres means we have unrivalled capacity, as well as the required expertise, to support local authorities by supplying reliable off-site managed hosting platforms. As well as offering unlimited information storage and connectivity, we offer customers the flexibility to run their entire website and back end applications.”

For further information on Kcom and its integrated IT and communications services, please contact 0800 915 5226.
About KCOM Group PLC

The KCOM Group delivers communications services to a range of businesses and consumers, with an emphasis on exceptional service delivery.

Its Kcom business provides communications services for national multi-site enterprise and public sector organisations across the UK. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering its customers’ requirements.

Its Kingston Communications business provides a range of communications services to businesses and consumers in Hull and East Yorkshire. Eclipse Internet delivers a portfolio of internet based communications services. These are designed to help small businesses and home based workers to exploit the power of the internet to achieve business success.

For more information on the KCOM Group, please go to


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