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Air Transport Specialist SITA Selects HP to Add New Capabilities, Improve Customer Service


PALO ALTO, Calif., HP Enterprise Services today announced that SITA, a leading specialist in air transport communication and IT solutions, signed a five-year applications services agreement that will help add new capabilities and value to SITA’s existing product line.

SITA will license HP Ticket Reissue and Refund software, which is designed to lower risks while reducing the time required to deploy ticket refunds and reissues to SITA’s clients. SITA will introduce it as Airfare Reprice/Refund and make it available to its clients as a service offering integrated in the SITA Airfare Price solution. This software can help improve customer service by automating a formerly labor-intensive function.

“The needs and concerns of the air transport industry drive our product development, innovations and strategic direction,” said Brian Cook, vice president, Airline and Passenger Solutions, SITA. “To address our clients’ increasing demand for seamless, flexible passenger travel, we turned to HP to help us add new capabilities to our product line and enhance value to our clients.”

Using HP Ticket Reissue and Refund software will help reduce SITA’s time to market and provide lower risk than custom development. HP will support the software within the SITA environment. In addition, HP will continue to provide applications development and maintenance of SITA’s current fares platform.

HP will deliver these services through its Best Shore® global delivery network. This delivery model focuses on providing the skills and expertise clients need from regional locations, using consistent business and technical processes.

“Technology is key to driving innovation and improving customer service in the competitive air travel industry worldwide,” said Eric Harte, vice president, Transportation Industry, HP Enterprise Services. “HP’s knowledge of the airline industry and expertise with applications services will continue to help SITA deliver reliable, secure and cost-effective services to its clients and the passengers they serve.”

As the world’s leading transportation IT services provider, HP processes more than 42 million airline reservations each month and more than 500 million per year. HP’s comprehensive portfolio of world-class technology solutions encompasses air carriers, airports, cruise lines, hotel companies, major reservations networks, logistics and modal providers.

About SITA

SITA delivers and manages business solutions for airline, airport, global delivery systems, government and other customers over an extensive network that forms the communications backbone of the global air transport industry. Created and owned by the air transport community, SITA is the industry’s dedicated partner for information technology.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at


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