BT commits dedicated resources to new Avaya connect programme

BT will champion deployments of Avaya AuraTM

BT Global Services announced today its commitment to the new Avaya Connect accreditation programme. The business sees this as a critical component of its plans to expand its unified communications and contact centre solutions footprint for Avaya unified communications solutions, including Avaya AuraTM. This commitment will be supported by additional dedicated resources to support delivery and operations for global customers.

This builds upon BT and Avaya’s long-standing 10-year relationship which was recently cemented by BT signing up to the new Avaya Connect channel programme.

Neil Sutton, Vice President Global Portfolio, BT Global Services, said: “This extended partnership with Avaya not only enables us to significantly increase our Avaya contact centre and unified communications (UC) support capability in all key global markets but importantly with the Avaya Connect accreditation we are ensuring we are continually improving the service and delivery we provide to our customers. This means that our multi national customers with contact centres and operations around the globe can come to BT for one end to end Avaya based solution. This will remove the complexity and improve speed to market for contact centre and UC solutions. BT Global Services is now one of the few organisations that can deliver this around the world.”

Mark Mitchell, Head of Service Providers, Avaya EMEA, said: “Choosing Avaya Aura solutions and signing up to the new Avaya Connect programme is a winning combination for BT. Not only will the company be able to deliver a richer suite of communications capabilities to its customers much faster and easier than before, the accreditation programme will really help them engage with their customers, providing better choices to move their businesses forward.”

BT’s Avaya Aura solutions programme will be available from March 2010 when existing and new customers will be able to benefit from the optimised capital investment that this programme will bring. The Avaya Connect accreditation programme will be globally operational on February 1, 2010 and will allow existing partners to transition into the new programme during the course of the year.