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BroadSoft Expands Belfast Operations to Support Strong Growth in EMEA


GAITHERSBURG, MD - BroadSoft, Inc., the worldwide leader of VoIP applications to the telecommunications industry, announced the expansion of its Belfast operations to support the company’s growth in the Europe, Middle East and Africa (EMEA) region.

BroadSoft® has worked with large carriers in Europe since 2002, and opened its European Headquarters at Northern Ireland Science Park (NISP) in Belfast, Northern Ireland in 2006. Due to rapid growth, BroadSoft has more than doubled its space requirement in the past three years. BroadSoft’s BroadWorks® VoIP application platform is currently deployed by more than 100 service providers in the European market, including Telefonica, T-Systems, TDC, Slovak Telecom, Belgacom and KPN, and in more IP Multimedia Subsystem (IMS) networks worldwide than any other application server.

Welcoming BroadSoft’s expansion onsite, NISP Chairman Frank Hewitt said, “Our flexible, agile workspace solutions and open-access connectivity supports the needs of companies across a wide range of sectors. NISP blends the very best infrastructure with business support mechanisms to promote growth among tenant companies. During its time here, BroadSoft has expanded significantly, and we want to see them continue to grow with us. We are pleased to offer the capacity that matches BroadSoft’s growing customer support requirements.”

“Quality and customer service are important tenets at BroadSoft. Industry analyst firm Infonetics Research recently announced the results of an IMS service provider survey that names BroadSoft the top vendor for service and customer support,” said Geoffrey K. Hicks, vice president of operations at BroadSoft. “The expansion of BroadSoft’s Belfast operations not only further establishes our strong presence in EMEA, but also ensures our customers continue to receive world class, real-time technical support and professional services from our Belfast Operations Center.”

With BroadSoft’s “follow-the-sun” approach to global customer support, the company provides customers with technical expertise and assistance, regardless of location. BroadSoft’s network of worldwide Operations Centers offers customers direct access to highly-skilled technical experts for resolving critical operational issues on a 24x7 basis.

BroadSoft recently earned the prestigious TL 9000 and ISO 9001:2000 certifications. The Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum’s TL 9000 certification indicates a company consistently meets or exceeds a set of quality expectations that parallel rapid technology changes and customer expectations. BroadSoft is one of only three U.S.-based, and ten worldwide companies to have been certified in the 1.2.7 application server category.

About BroadSoft

BroadSoft®, the world-wide leader of VoIP application software, enables the delivery of hosted telephony and multimedia services. BroadSoft’s family of carrier-class products, including its award-winning flagship BroadWorks® technology, empowers wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications and advanced features that enable them to increase revenue, enhance competitive differentiation and increase customer satisfaction. BroadSoft products deliver the scale, open architecture and reliability that the world’s leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft provides VoIP applications to nine of the top 10 and 15 of the top 25 largest carriers worldwide, as measured by recent annual revenue, including KPN, Korea Telecom, Qwest, SingTel, Sprint, Swisscom, Telefonica de Espana, Telstra, T-Systems, and Verizon. For additional information, go to

About Northern Ireland Science Park (

Headquartered on Queen’s Island, Belfast, Northern Ireland Science Park Foundation Limited (’NISP’) was established in March 1999 to create a self sustaining, internationally recognised Science Park offering a commercial and research driven centre for knowledge-based industries. NISP now comprises six buildings - The Innovation Centre, The Legacy Building, White Star House, ECIT, The Concourse Building and Titanic’s Dock and Pump-House - to assist science and technology focused business activity. With flexible space solutions and corporate style facilities, NISP can accommodate businesses requiring a single desk from as little as one month’s notice to an entire building on a traditional 15-year lease. When the final phase of building is completed here, a total of £73 million will have been invested at NISP.

BroadSoft and BroadWorks are registered trademarks of BroadSoft, Inc. All other names are trademarks of their respective owners.


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