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Voice Over IP (VOIP) Business Phone System Improves Quality Of Service In Clinics


January 18, 2005 -- An Illinois company, TheraSys, that helps medical practitioners set up and manage physician-owned physical therapy clinics, found a solution to their growing business in the new technology of voice over IP (VoIP)

As the number of clinics they manage grew, they needed a business phone system that offered cost saving and advanced features such as fast response and accurate reporting.

With Americans spending $35 billion on visits to practitioners other than primary care physicians, many medical practices are looking for ways to retain these fees.

According to the Medical Expenditure Panel Survey (MEPS), a national survey conducted by the Agency of Healthcare Research and Quality (AHRQ) and the National Center for Health Statistics, seventy percent of American adults suffer from back pain sometime in their life and spend $26 billion dollars a year on treatment. The number one treatment prescribed by doctors is physical therapy.

TheraSys assists doctors to set up and run physician-owned physical therapy clinics. They perform the due diligence for the establishment of the clinic, help set it up and then manage it once it is up and running. The service includes staffing, patient scheduling, billing, quality assurance, cash management and financial reporting.

The number of clinics they manage has grown from nine to seventeen located in several states just in the last year. Therasys controls and manages these clinics from one central location in Rolling Meadows, Il. With this rapid expansion, TheraSys needed to update the technology of their business phone system to increase efficiency in managing the clinics. The VOIP solution was perfect for their needs.

“Our system was outdated,” said Kim Baugh, Administrative Manager of TheraSys. “We were looking for new technology that could assist us to improve the service we give to our clinics.”

They chose BTI Communication Group, Limited"s ProfitSolutions TM , a complete solution that integrates voice and data, links locations, increases productivity and lowers costs across all business cost centers.

A “benchmark” study by Nemertes Research shows that VoIP technology has matured in the last 18 months and businesses are ready to adopt IP telephony for their phone systems and call centers. Business owners and executives have to be convinced of the business and application benefits of the VoIP solution, says the report. They need to see the hard- dollar savings as well as how to leverage the network with applications that make the most use of it.

“This proposal clearly outlined what the features and benefits would be,” said Baugh. “BTI showed us how we could increase our service while lowering our costs. We were mainly concerned with cost savings and maintaining efficiency despite our rapid growth.”

Baugh says she was skeptical at first, but now that the installation has been done in several locations they are seeing cost savings in the clinics and better efficiency in the main office.

About BTI Communications Group
BTI Communications Group Ltd., an exclusive business partner with Inter-Tel, Inc. (NASDAQ: INTL), offers a unique and comprehensive package of ProfitSolutions(TM) that integrates both traditional business phones systems and VOIP solutions and includes a strategic business plan to fit both the client’s applications and financial needs.1-800 HELP BTI.


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