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Verizon Wireless Officially Converts Former Alltel Customer Service Center And Stores As Company Integration Continues In El Paso County, Texas


Sun City’s Call Center to support bilingual customers throughout the Western United States.

EL PASO, TX — In just 10 months since completing its purchase of Alltel, Verizon Wireless reached several major milestones in the integration of the two companies with the re-merchandising and re-branding of two retail locations in El Paso and a conversion of its billing systems.

Verizon Wireless and former Alltel customers in retained markets have already been enjoying the added value of Friends & Family® (formerly My Circle from Alltel) and a Mobile to Mobile calling family of more than 80 million customers.

Increased employee base
With the addition of the Call Center, Verizon Wireless now employs more than 800 El Pasoans in a variety of positions including customer service, sales and network engineering.

The El Paso Center provides customer service and technical support for bilingual-Spanish speaking customers from throughout the Western United States.

Expanded network of Verizon Wireless Communications Stores in El Paso
The former Alltel locations at 1360 N. Lee Trevino Drive and at the Main Post Exchange at the Fort Bliss Army Base in El Paso now display Verizon Wireless signs, products and materials for customers. Customers have access to best-in-class devices including the BlackBerry® Storm™, Tour™ and other global smartphones; MiFi 2200 Intelligent Mobile Hotspot, HP 1151NR Netbooks, and many more.

For more information on locations, hours of operation and more visit

Billing conversion complete across the nation: customers now receive Verizon Wireless bills
Following last weekend’s billing conversion, former Alltel customers in El Paso County may visit any Verizon Wireless store in Texas or across the country for sales and service.

Customers in El Paso can also now access “My Verizon” at for online self-service and support 24-hours a day, seven days a week. In addition, customers will receive service and technical support from highly skilled representatives based in one of six Customer Service Centers in the Western United States, including the former Alltel center in El Paso.

“The bringing together of two great companies was carefully planned and executed with a goal to provide customers with the best that both Alltel and Verizon Wireless have to offer,” said Tony Heyman, region president for Verizon Wireless.

When customers see that Verizon Wireless logo on their phone or on the storefront, they can feel confident they’re with the company dedicated to providing them the very best experience in wireless.”

The best gets better: network integration underway
Verizon Wireless is upgrading and reconfiguring former Alltel cell sites and other network infrastructure across El Paso County to work as part of the larger and more advanced network. Continued investment and ongoing enhancements will be made to the El Paso network throughout the process, including integration of key cell sites.

This work is part of the company’s ongoing investment to keep improving and strengthening the nation’s largest and most reliable 3G wireless network. A side-by-side comparison of 3G network coverage maps shows that Verizon Wireless has more 3G coverage than the three other major carriers with five times more 3G coverage than AT&T.

Verizon Wireless has spent more than $275 million on network enhancements throughout El Paso, Texas and New Mexico since 2000 when the company was formed.

A partner in the community
Verizon Wireless also expanded its HopeLine® phone-recycling program in El Paso County that turns unused wireless phones into support for victims of domestic violence. Through the program, no-longer-used wireless phones, batteries and accessories from any wireless service provider can be recycled at Communications Stores nationwide. Equipment can also be donated to HopeLine by mail for recycling. Download a postage-paid mailing label at

For more information on Verizon Wireless products and services, or to find a Verizon Wireless Communications Store, visit


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