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Symantec Brings Consumer eCommerce Operation In-House


MOUNTAIN VIEW, Calif. – Symantec Corp. (Nasdaq: SYMC) today announced that it has launched a new, Symantec-developed and operated eCommerce solution that will replace the current online store for the company’s Norton-branded consumer products worldwide, excluding Japan. Symantec will host a call with investors at 6:30 a.m. PT today to discuss this in more detail.

“Establishing eCommerce as a core competency for Symantec will help us better serve our customers and will increase earnings per share,” said Janice Chaffin, group president, Symantec Consumer Business Unit. “We believe this will improve our ability to identify and capitalize on emerging customer needs and market trends and enhance the end-to-end experience our customers have with us.”

Symantec will transition customers to the new online store in a phased approach to ensure a seamless experience. The new online store has started taking limited traffic in select markets with worldwide coverage ramping up over the next eight months, reaching full capacity by June 30, 2010, when Symantec’s contract with Digital River expires.

Conference Call

Symantec has scheduled a conference call for 9:30 a.m. ET/6:30 a.m. PT today to discuss this announcement. Interested parties may access the conference call by dialing +1-800-289-0746 from the U.S. and Canada or +1-913-312-0636, conference ID 4954509. A live webcast and replay of the call will also be available on the investor relations’ home page at To listen to the live call, please go to the Web site at least 15 minutes early to register, download and install any necessary audio software. A copy of the prepared remarks will be available on the Internet shortly after the call is completed.

About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at

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Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

FORWARD-LOOKING STATEMENTS: This press release contains statements regarding our expectations that: our new e-commerce platform will help us better serve our consumer customers, increase earnings per share and enhance the end-to-end experience our customers have with us; that the customer transition to the new platform will be seamless; and that we will ramp up worldwide coverage of our new platform over the next eight months. These statements may be considered forward-looking within the meaning of the U.S. federal securities laws and are subject to known and unknown risks, uncertainties and other factors that may cause our actual results, levels of activity, performance or achievements to differ materially from results expressed or implied in this press release. Such risk factors include those related to our ability to roll out our new e-commerce platform with the features and functionality that we expect and within the anticipated time frame; general economic conditions; maintaining customer and partner relationships; the anticipated growth of certain market segments, particularly with regard to security and storage; the competitive environment in the software industry; changes to operating systems and product strategy by vendors of operating systems; fluctuations in currency exchange rates; the timing and market acceptance of new product releases and upgrades; the successful development of new products and integration of acquired businesses, and the degree to which these products and businesses gain market acceptance. Actual results may differ materially from those contained in the forward-looking statements in this press release. We assume no obligation, and do not intend, to update these forward-looking statements as a result of future events or developments. Additional information concerning these and other risks factors is contained in the Risk Factors sections of our Form 10-K for the year ended April 3, 2009.


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