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Kodak Earns Prestigious Frost & Sullivan Award for Customer Service Leadership


European Professional Services Organisation Recognised for Excellence

London, UK – 3rd March, 2006 – Eastman Kodak Company’s Health Group has been awarded the 2005 Frost & Sullivan Award for Customer Service Leadership. The Award recognises Kodak for its Healthcare Solutions Services offering within the European PACS Professional Services Market.

Frost & Sullivan, a global growth consulting and training company, determines recipients of the annual Award by conducting customer surveys, extensive secondary research and interviews with key market participants on an ongoing basis. Candidate recipients must excel in:
• Value-added promotional support
• Providing value-added technology and services
• Responsiveness to customer needs
• Time to market
• Monitoring and addressing customer feedback

“Its comprehensive portfolio of services has clearly differentiated Kodak in the European PACS and Professional Services Market,” said Martin Bryant, Healthcare Research Analyst at Frost and Sullivan. “End-users have shown great confidence in Kodak to provide everything from workflow, project and change management, right through to financial analysis of the provider institution they are servicing. This has ensured that radiologists and IT co-ordinators alike have remained assured of their return on investment, even as the nature of PACS projects has continued its rise in complexity in the period 2004-2005.”

In Europe and worldwide, Kodak’s Health Group provides a range of high-quality medical solutions services, including project management; business consulting and assessment; networking and integration; education; data storage and archiving services. In addition, Kodak’s data privacy and security services provide answers to the growing requirement to securely protect patient data.

“We are delighted to receive this Award, which underscores our commitment to provide customers with the appropriate support throughout the PACS implementation process,” said Juergen Timmermann, Director Services, Kodak’s Health Group. “Our expertise in the field of services is recognised across the industry and our Professional Services portfolio as well as our proven implementation capabilities have been an important factor in securing a number of multi site contract awards in France, England, Scotland, Italy, Finland and The Netherlands during the last 12 months.”

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics and demographics. For more information, visit

Frost & Sullivan Awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyses specific criteria to determine Award recipients in a broad spectrum of market industries and landscapes. For more information, visit

About Kodak’s Health Group
Kodak’s Health Group, with 2005 revenues of $2.65 billion, is a world leader in supplying the medical and dental professions with advanced healthcare products, services and information technology solutions. Its broad portfolio includes picture archiving and communications systems (PACS), radiology information systems (RIS), healthcare information systems, computed radiography (CR) and digital radiography (DR) systems, laser imagers, mammography and oncology systems, x-ray film systems, dental imaging products, and a range of consulting—as well as repair and maintenance—services.

Kodak is the world’s foremost imaging innovator, providing leading products and services to not only healthcare customers, but to the photographic and graphic communications markets. With sales of $14.3 billion in 2005, the company is committed to a digitally oriented growth strategy focused on helping people better use meaningful images and information in their life and work. Consumers use Kodak’s system of digital and traditional image capture products and services to take, print and share their pictures anytime, anywhere; Businesses effectively communicate with customers worldwide using Kodak solutions for prepress, conventional and digital printing and document imaging; and Creative Professionals rely on Kodak technology to uniquely tell their story through moving or still images.

For more information about Kodak’s Health Group, contact your Kodak representative or visit

(Note: KODAK is a trademark of Eastman Kodak Company.)

© Eastman Kodak Company, 2006


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