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Southern Company earns top national customer service award for the seventh year


Wednesday, March 01, 2006, ATLANTA -- Southern Company has been recognized by the nation’s retail chains as one of five electric companies in the nation who offered the best overall customer service in 2005. This is the seventh year that Southern Company’s National Accounts organization has earned the top customer service award.

Edison Electric Institute presented the award to Southern Company during its ninth annual Customer Service Awards program at their Spring National Accounts Workshop in San Francisco.

Each year, awards are based on hundreds of surveys completed by the nation’s largest commercial retail customers. Utilities are recognized based on their overall effectiveness in providing outstanding customer service and value.

For the fourth year, Southern Company’s National Accounts manager, Janet Booker, earned an award for outstanding individual National Accounts executive. Booker’s award was based on her ability to provide multi-site customers with service levels and information above and beyond expectations.

“Continuing to be the best that we can be in customer service and satisfaction is a goal for Southern Company, and a primary focus of our business strategy,” said Henry Kelly, National Accounts manager. “It is always an honor to be recognized by our customers for the way we do business, and we are extremely proud of Janet Booker for her expertise and dedication to meeting the needs of our customers.”

With 4.2 million customers and more than 40,000 megawatts of generating capacity, Atlanta-based Southern Company (NYSE: SO) is the premier super-regional energy company in the Southeast and a leading U.S. producer of electricity. Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are 15 percent below the national average. Southern Company has been ranked the nation’s top electric utility in the American Customer Satisfaction Index six years in a row. Southern Company has more than 500,000 shareholders, making its common stock one of the most widely held in the United States. Visit the Southern Company Web site at


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