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Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark


Enterprise-class scalability with reduced costs and environmental impact for on-premise and on-demand Microsoft Dynamics CRM deployments.

REDMOND, Wash. - Microsoft and Intel Corporation announced performance results today for Microsoft Dynamics CRM that set new enterprise standards for scalability, cost and environmental sustainability. Through a combination of enterprise-class software and the latest Intel® Xeon® processor 5500 series, which can reduce server power consumption by up to 30 percent, Microsoft Dynamics CRM 4.0 scaled to more than 50,000 concurrent users over a high-volume workload — while experiencing subsecond response times.

“Our business strategy is to make CRM technology that is simple, flexible and affordable for companies of all sizes,” said Brad Wilson, general manager of Microsoft Dynamics CRM. “In this benchmark, we’ve proved that Microsoft Dynamics CRM can handle extreme workloads with minimal investment in hardware and a reduced impact to the environment. We’re once again redefining the price-to-value equation in the CRM market, across all deployment models.”

By comparison, an October 2008 performance test for Oracle Siebel Release 8.0 (1) scaled to 14,000 users and 1.6 million daily transactions leveraging Sun hardware that cost more than $150,000. The Microsoft Dynamics CRM benchmark scaled to more than 50,000 users and more than 2.9 million daily transactions — all from hardware that costs less than $35,000 (2), or $0.70 per user. In this comparison, Microsoft Dynamics CRM drove three and a half times more users and almost two times more transactions — while reducing hardware costs nearly 80 percent.

“Intel and Microsoft engineers worked together to optimize Microsoft Dynamics CRM for new Intel® Xeon® processor 5500 series-based servers with intelligent server technology capabilities and Intel Solid State Drives (SSDs),” said Boyd Davis, general manager, Intel Server Platforms Group. “This collaboration led to exceptional economic scalability and responsiveness results, which can enable companies of all sizes to deploy enterprise-class business solutions at a fraction of what these kinds of solutions have traditionally cost.”

Detailed performance tests and production runs were completed on Microsoft Windows Server 2008 and Microsoft Windows SQL Server 2008 for 50,000 concurrent users, 5,000 concurrent users, 2,500 concurrent users, and 1,000 concurrent users. For scenarios with casual users or lower transaction rates per user, higher number of users can be accommodated. An executive summary of the performance and scalability benchmark is available by clicking here, and other white papers that outline the results of each test will be published in the coming weeks at

About Microsoft Dynamics

Microsoft Dynamics is a line of adaptable, easy-to-use ERP and CRM applications that enable business decision-makers to run their business efficiently and drive business success. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

(1) Sun SPARC Enterprise T5440 Server Pricing Estimate as of May 28, 2009, Sun Microsystems,

(2) Microsoft Dynamics CRM benchmark hardware was priced using on the configuration listed in the executive summary of the performance and scalability benchmark, available here.

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