Oracle Introduces Oracle® Telecommunications Billing Integrator to Streamline Business Processes
New offering enables communications service providers to improve order-to-cash business process and enhance customer relationships
REDWOOD SHORES, CA, 12-SEP-2005 Oracle today announced the availability of Oracle(r) Telecommunications Billing Integrator, a new applications product offering that allows communications service providers (CSPs) to integrate Oracle Customer Relationship Management (CRM) applications with third-party billing systems, eliminating the need to develop customized integration solutions.
“Out-of-the-box integration between CRM and billing systems is a key step toward improving convergent order management and customer service capabilities - not only displacing the need for costly and time-consuming custom integration, but also decreasing order cycle time, reducing order fallout, improving revenue assurance and providing a superior customer experience,” said Yankee Group Executive Vice President for Telecommunications Research, Robert J. Rich. “Service providers looking to increase agility, cut costs and improve customer satisfaction will welcome this advancement.”
Oracle Telecommunications Billing Integrator allows CSPs to use standards-based technology to connect previously siloed systems, reducing integration time, cost and risk. The solution positions the Oracle Customer Relationship Management modules within the Oracle E-Business Suite as a unifying dashboard, providing a single source of accurate data for customer interactions across any channel, including the Internet, call centers and field sales organizations. Oracle Customer Relationship Management allows users to capture, configure and fulfill complex service orders, as well as manage accounts. With Oracle Telecommunications Billing Integrator, CSPs can integrate these business processes seamlessly with third-party billing systems to bill for ordered services, respond to customer inquiries, and conduct post-sale follow-up activities more efficiently and effectively.
“As telecommunications orders become more complex and customers demand better service, communications service providers must rise to the occasion,” said Oracle Senior Director for Global Communications and Media Industries, Yancy Oshita. “With Oracle Telecommunications Billing Integrator, CSPs can leverage open standards and Oracle support to improve their customer relationships and reduce the time and cost associated with integrating their CRM system and third party billing systems.”
Leading billing-system providers - including Convergys Corporation (NYSE: CVG), CSG Systems, Intec Telecom Systems and Portal Software - recognize the benefits Oracle Telecommunications Billing Integrator brings to the communications industry.
“Oracle’s Telecommunications Billing Integrator has helped us to expedite the integration of Convergys’ Infinys [TM] Rating and Billing with Oracle CRM for Convergys and Oracle clients who desire the rich functionality of both products in a single, integrated solution,” said Convergys Corporation Senior Vice President for Advanced Development and New Markets, Jeff Gordon.
“In today’s competitive communications industry, telecom service providers need solutions that leverage existing IT investments, while enabling the provider to focus on delivering an excellent end-customer experience,” said CSG Systems Senior Vice President Sally Else. “By collaborating with Oracle to create open, tailored solutions, we can offer yet another way for service providers to leverage flexible billing and customer care systems that retain their value over time.”
“Oracle technology is vital to all of Intec’s key billing products. Making the integration of our solution to other systems as rapid and cost-effective as possible is very important for the efficiency and return on investment we offer to customers. We expect Oracle’s Telecommunications Billing Integrator to further enhance the quality and speed of that integration,” said Intec Telecom Systems Chief Operating Officer for Products and Services, Gary Bunney.
“As communication and content service providers aim to differentiate themselves by bringing innovative services such as next-generation mobile content and complex payment and promotion options to market more quickly, they need to ensure their back-office systems are up to the challenge,” said Portal Software Senior Vice President, Bhaskar Gorti. “Portal is proud to be an early partner with Oracle in shaping the Telecommunications Billing Integrator product, enabling service providers to improve time-to-market and further reduce cost-of-ownership.”
Oracle Telecommunications Billing Integrator helps CSPs integrate Oracle CRM applications with third-party billing systems more quickly and easily to:
* Bill more quickly and accurately when an order is placed by communicating relevant account, order and product information to the billing system in the form of a communications industry-specific XML message
* Track all messages published to the billing system and update customer records accordingly
* Maintain accurate data by synchronizing the product catalog with the billing system
* View bill summary information and bill images, as well as search customer records by account, order or product/item number - allowing customer service representatives to call up relevant data when responding to customer inquiries
Part of the Oracle E-Business Suite, Oracle Telecommunications Billing Integrator consists of proven technology components including the Oracle XML Gateway, Oracle Workflow, Oracle Business Event System and Collaboration History. The product is platform-independent and integrates with any third-party middleware or billing system.
Pricing and Availability
Oracle Telecommunications Billing Integrator is currently available. For additional product information, including pricing, please visit www.oracle.com.
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Oracle, JD Edwards, and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Infinys is a trademark of Convergys Corporation. Other names may be trademarks of their respective owners.
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