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BMC Software Positioned in Leaders Quadrant For IT Service Desk by Leading Industry Analyst Firm


* BMC’s broad suite of ITSM modules and strong CMDB offering provide additional value
* Solution scalability and functionality address clients’ needs

HOUSTON – BMC Software (NYSE: BMC) today announced that it has been placed in the leaders quadrant in Gartner’s recently released Magic Quadrant for the IT Service Desk report1. The report reviewed ten vendors.

In the report, Gartner stated, “IT service desk tools continue to be the focal point of an IT organization’s strategy to deliver service and support. The increasing complexity of the IT environment, the pressure to reduce costs and the drive to align IT resources with business priorities continue to fuel the IT organization to improve the people, processes and technologies of the service desk.”

The BMC Remedy IT Service Management (ITSM) suite reduces complexity and makes customer support, change management and asset management more integrated and efficient. With BMC, customers gain business transparency, visibility and control across all of service support with one solution.

A copy of this report is available, compliments of BMC, on the Industry Analyst Perspectives page at

About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About BMC Software

About BMC Software
BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and prove its business value. Delivering Business Service Management and Service Automation, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended September 30, 2008, BMC revenue was approximately $1.83 billion. Visit for more information.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.


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