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HP Enables Greater Insight Into IT with HP OpenView Management Software


HP today announced new and enhanced HP OpenView management software and services that enable greater insight into and control over information technology (IT) that supports critical business services.

The latest offerings improve the speed, quality and value of IT service delivery through a tighter linkage between IT and the business services that touch customers and drive revenue.

Unveiled at HP’s Software Universe, the software and services include:

• HP OpenView Dashboard 1.0 – easy-to-use software for rapidly building a personalized, real-time view into the health of critical business and IT services, such as mission-critical enterprise applications and email;
• HP OpenView Business Process Insight 2.0 – monitors and reports on business process health and pre-defined business process metrics;
• Extended HP OpenView Service Desk integration – out-of-the-box integrations for closed-loop operations, reduced costs and automated IT response to business needs;
• HP OpenView Short Engagement Services – on-site consulting services centered on operational best practices to enable customers to evaluate and quickly implement HP OpenView solutions for improved operations.
“With these new solutions, HP is providing decision-makers with immediate insight into the health of critical IT services and a single point of control for streamlined change management and improved operational efficiency,” said Todd DeLaughter, vice president and general manager, OpenView Business Unit, HP. “These new capabilities address some of the key challenges customers tell us they face today: a lack of visibility into the impact IT has on the business, the increasing complexity of IT and the fast rate of change.”

Business service management for real-time insight

HP OpenView Dashboard 1.0 incorporates information from multiple data sources to provide users with a consolidated and immediate view of the business services that enterprises depend on, such as financial services or telecom applications.

The software provides easy-to-use tools for quickly building personalized and comprehensive dashboard views of business services through a point-and-click interface. The dashboard shows the real-time health of a service with information based on events, performance, anti-virus, outsourced components and security attacks.

HP OpenView Dashboard also links with HP OpenView Service Desk for an automated IT response to business information related to incidents, changes, viral and service loading. By providing increased visibility and insight into the health of critical business services, enterprises are able to take a more proactive approach to IT service management (ITSM) and deliver greater value to their customers.

HP OpenView Business Process Insight 2.0 software monitors and reports on the health and performance of the IT infrastructure in terms of key business performance indicators in real time. New functionality delivered with this version includes out-of-the-box, pre-defined business metrics, automatic creation of process health dashboards and the ability to define business service-level objectives.

The enhanced software allows service delivery managers to more quickly implement solutions for business process performance and health monitoring – enabling customers to realize a faster return on investment.

“The success of our HP OpenView Business Process Insight pilot shows how HP’s innovative technology provides greater visibility and the power to make accurate decisions and changes more effectively,” said Mathias Traugott, IT service manager, Swisscom Mobile. “In a matter of days, we were able to see the mobile phone contracts being activated and gain insight into the progression of each of them. Our IT service management solution can now be extended to trigger IT into action, based on real-time measurement of IT and now also business metrics.”

Greater portfolio integration for IT service management

Providing the insight and automated control of the IT systems that comprise a business service, HP OpenView Service Desk 5.0 is an easy-to-use ITSM solution that helps to reduce total cost of ownership. Functional and architectural enhancements to the software include a new reporting tool and new “Webstart” tool for quick and simplified deployment.

Also new with HP OpenView Service Desk 5.0 is a unified configuration management database that allows for seamless integration among all HP OpenView Service Desk modules, other HP OpenView solutions and third-party products. This level of integration helps to ensure that data is always synchronized and consistent for improved quality of service levels.

HP OpenView Service Desk also will offer out-of-the-box integration with the following HP OpenView products to provide closed-looped operations and a central point of control:

• HP OpenView Configuration Management – to initiate and drive software reconfiguration functions with integrated reporting and administration. The integration also allows configuration changes to be automated while maintaining alignment with the Information Technology Infrastructure Library (ITIL) change management process.
• HP OpenView Service Desk Process Insight – to monitor and report on the health and performance of an IT infrastructure based on ITIL and business processes.
“Key to the success of our global ITSM implementation is the end-to-end integration among HP OpenView Service Desk modules,” said Dennis Deane, head of Program Management – Europe, Global Infrastructure and Production Services, DHL. “Using the elements/key offerings from HP’s ITSM solution, we now enjoy greater consistency and reliability across DHL sites in 220 countries, and we’ve achieved cost savings amounting to 20 percent of total cost of ownership.”

New services minimize risk, maximize ROI

The new HP OpenView Short Engagement Services are on-site consulting services that help customers evaluate and rapidly implement HP OpenView solutions and third-party products for improved operations.

The services, lasting one to two weeks, are based on ITIL best practices and have a defined scope and fixed price. The services are currently offered for implementation of OpenView solutions in areas such as business process, performance insight, configuration and web application management.

More information about HP Software Universe and HP OpenView solutions and services is available in an online press kit at

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Oct. 31, 2005, HP revenue totaled $86.7 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at

This news release contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they ever materialize or prove incorrect, could cause the results of HP and its consolidated subsidiaries to differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including the expected development, performance or rankings of products or services; statements of expectation or belief; and any statement of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the development, performance and market acceptance of products and services and other risks that are described from time to time in HP’s Securities and Exchange Commission reports, including but not limited to HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2005, and other reports filed after HP’s Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2004. HP assumes no obligation and does not intend to update these forward-looking statements.


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