Tektronix Expands Association with Vodafone Italia to Provide 2.5G/3G Mobile Data Service Customer Assurance
Tektronix, Inc. (NYSE: TEK), a leading worldwide provider of communications network management and diagnostics solutions, expands its association with Vodafone Italia by providing its Beamer customer experience management product for the network operator’s 2.5G/3G mobile data services. Vodafone Italia is currently deploying Tektronix’ industry-leading Unified Assurance solution, including the GeoProbe, APM and Orion products, to effectively manage the performance of its mobile data network and to troubleshoot service-affecting issues across its GPRS and UMTS infrastructure.
Beamer, the customer assurance component of Tektronix’ Unified Assurance portfolio, provides customer-centric information about the quality of network, commercial and proprietary services. Beamer provides real-time visibility into service delivery performance and will enable Vodafone Italia to analyze corporate and high-value accounts in relation to the service performance levels offered on such data-based applications as Internet browsing and corporate access. With Beamer, Vodafone Italia can continuously assess and report customer experience satisfaction levels to improve the acquisition and retention of their most valuable customers.
“We are pleased to extend our working relationship with Vodafone Italia by providing true end-to-end performance monitoring solutions for customer, service and network assurance of their next generation mobile data services,” said Doug Dickerson, Vice President, Network Management, Tektronix. “With Beamer, we are delivering a proactive customer management solution to help Vodafone Italia differentiate itself from its competitors and achieve its customer retention goals and objectives.”
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