Wicked Lasers tackles the 5mW competition with www.laserpointer.com
Back in September last year, I decided that we would purchase some greenies from Leadlight in Taiwan and sell them to the community at our actual cost as a way of giving back. We were in for a roller coaster ride experience that no one saw coming. We sold 200 units on the second day due to the deal being broadcasted on other sites. We received praises for doing this as the market price was $50-$60 and our price was $40 shipped. Then the problems began.
Due to a non-QC’d KTP crystal batch, an alarming rate of 1 out of 10 Leadlights were dying after minutes of use. Customers were told to send the products back to Taiwan for repair as we did not have any warehouses in the United States. As news spread of this failure of quality, we started asking our supplier for answers.
Leadlight responded by sending our customers emails claiming that they have never done business with Wicked Lasers before and could not accept any returned units from Wicked Lasers customers. The new management of Leadlight believed thought that through denial the consequences would be alleviated. I had to think fast as there were scores of loyal customers who were waiting for replacements. Then, a long-time community member Gadgeteer contacted me to ask if he could help. I thankfully accepted his offer and within a week he was assisting with returns and shipping. We took a monetary loss in the thousands as we ate the cost of all the Leadlights that were being returned to us, but this was better than what Leadlight had done. I could never consider risking our leading reputation by shrugging off the responsibility we owe laserists around the world.
A month later, complicated personal issues forced Gadgeteer’s volunteer work to a halt. Long story short, I had to stop sales on Laser Community and the deal was forever no more.
The reason that I have brought these series of events back into the minds of the community is because of what I said in response to Leadlight. http://www.lasercommunity.com/official-response-to-leadlights-updated-t6749.html
I am proud to announce the launch of the first Wicked Lasers manufactured low-powered laser pointer. Available now through www.LaserPointer.com , the new Core Series is the highest quality green laser pointer at the lowest price. Shipped expediently from the United States, these lasers are factory tuned to 5mW, contain high-quality IR filters and optics, and are of the same high standards you find on all Wicked Lasers models. Stay tuned for Laser Community member-only exclusive offers.
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- Xiao Pei Tao
- Wicked Lasers
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