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How to Grinch-Proof Your Holiday Computer: Invite “Online Elves” To Your PC Over the Net to Help You Set Up and Clear Up Tech Problems


Leaving a Trail of Smiles and Relief, Powered by GoToAssist Gives the Gift of ‘Like Being’ There Tech Support

SANTA BARBARA, Calif. — 12/14/2006 — With computers, digital music and video players, cameras and gaming systems at the top of holiday lists, many people wish they could just snap their fingers to get their new electronic gadgets set up and running smoothly. Now, innovative help-desk companies such as enable technical support experts to virtually fix set-up and support problems online as if they were sitting by your side.

And it all happens simply and securely on the Internet, eliminating the time, hassle and expense of having to deal with frustrating hours of telephone support, boxing up and shipping a PC or inviting a stranger into the house for an expensive visit.

This offers a simpler support experience in which all you need to do is watch and learn as experts work their magic via the Internet. As a result, this may be the first holiday season where some members of the family can relax and play Santa and not worry about taking on the role of technical support expert.

“When people first hear about us a lot of times they don’t believe we can fix their computer or other gadget over the Internet,” said Steve Wandler, CEO and president of, a Canadian company that does online computer repairs around the world on a 24/7 basis. “But before long there’s a smile on their face and a smile on ours. When they find out it really is easy and fast, they’re so relieved and happy. We get them back in business in no time.” and other online tech support providers are able to utilize this screen sharing technology because of the pioneering efforts of Citrix Online, which offers a variety of Web conferencing solutions. uses Citrix® GoToAssist™ to provide home service around the world – and to help manage its distributed global workforce via Web meetings and conferences that allow attendees to see the presenter’s computer screen and interact with each other.

Using GoToAssist,’s experts view, control and troubleshoot support issues instantly. A technical consultant can, with the customer’s permission, see what the customer is seeing on her or his computer desktop, collaborate and provide visual training or update files in real time.

For YourTechOnline, the bottom line is happy customers. “Great support – great experience,” one recent customer said after his computer was quickly repaired by a technician with

“A 10 out of 10,” another customer wrote recently. “This was probably the first time in my life I have been 100 percent satisfied with tech support. The tech was extremely helpful and understanding. I’m not very computer literate and he guided me through the complete process step by step and didn’t use hard-to-understand computer lingo. I would recommend this service to all of my friends and family.”

“This season you can enjoy quality time with your family rather than deal with the headaches of reading manuals and calling into long queues for tech support,” said Mike Mansbach, vice president of enterprise marketing and business development for Citrix Online. “Your powered by GoToAssist is a simpler, better way to get tech support over the Web, grinch-proof your holidays, and spend your free time having fun with all the cool new software, digital tunes, videos and gadgetry that are this holiday’s wishes come true.”, which launched in 2000 with only two employees, now provides essential support services to more than 40,000 consumers and small businesses in 53 countries.

For more information about, visit or call 1-877-717-7111. For more information on GoToAssist, visit

About Citrix GoToAssist
Citrix GoToAssist, the #1 remote technical support solution, is an online service that enables support staff to view, control, and trouble-shoot user desktops, increasing user satisfaction and productivity and lowering support costs. The service requires no client software or additional resources, works automatically and securely through virtually every firewall, performs well even over dial-up connections, and integrates into existing infrastructure.

Founded in 2000 and Headquartered in Kelowna, BC, Canada, delivers excellence in online computer repair services. YTO bases its business on ensuring their customers receive value, quality and service at levels that exceed the industry standard. Service is available 24 hours a day, seven days a week. For media inquiries, contact Jen Zorger of Dittoe PR at 317-202-2280 or For more information about YTO, visit, or call 1-877-717-7111.

About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2005 was $909M.


Citrix® and GoToAssist™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.


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