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Avoiding Cloud Failure: BMC Software Announces Cloud Operations Capabilities to Safeguard Cloud Users


- Introduces cloud operations to ensure users do not experience outages, performance or capacity issues
- Provides comprehensive view of operations from the end user to the infrastructure
- Leads the market in providing holistic, preventative approach to cloud operations

HOUSTON - BMC Software (NASDAQ: BMC) today announced additional capabilities integrated into its BMC Cloud Lifecycle Management solution that proactively ensures the service quality of cloud services and avoids many of the risks of cloud computing such as outages, performance and capacity issues, while simplifying cloud administration.
The costly aftershock associated with recent cloud failures has shifted the focus of many companies toward cloud management solutions that safeguard against potential incidents and outages. Industry analysts have been clear about the requirements necessary for successful cloud operations.

“The goal of cost optimization and increased business agility through the cloud will only be realized with processes and tools that are designed specifically to address the new operational issues that cloud-based services present,” said Cameron Haight, Research Vice President, Gartner, Inc. “IT organizations seeking to remain relevant in a new world of choices will seek to optimize their client’s satisfaction by making their transition to the cloud as transparent as possible while they (IT operations) do the heavy lifting.”

BMC provides enterprises and service providers with the cloud operations capabilities required to support the day-to-day business of running a cloud and meet the expectations of cloud users. Taking a preventative approach, BMC helps avoid cloud failures through the smart management of performance and capacity issues. The BMC Cloud Lifecycle Management solution ensures that, on the first day, cloud services are provisioned and placed according to configurable policy. Once provisioned, on “Day 2” and beyond, BMC’s cloud operations solutions ensure the performance of cloud services consistently meet expectations.

To accomplish this, BMC Cloud Lifecycle Management is integrated with the BMC Capacity Optimization solution and the BMC ProactiveNet Performance Management product. These capabilities combined with BMC End User Experience Management provide proactive performance and capacity management from the end user experience to the underlying infrastructure across flexible, highly dynamic public, private, and hybrid clouds.

Bezeq International, Israel’s leading Internet and international telecommunication provider, recently selected BMC’s cloud management solution.

“BMC is the right strategic partner to enable us to achieve our business goals,” said Gal Ofri, Bezeq International’s director of business development. “BMC’s cloud management solution is a key element in our IT service offerings. Our customers expect reliable and flexible cloud services, and the BMC solution meets these expectations while offering rapid provisioning, operations and management. For that reason, we have decided to choose the BMC solution.”

The addition of cloud operations capabilities allows IT organizations to meet and exceed user expectations by:

- Avoiding outages and degradations in service quality;
- Optimizing investments in infrastructure;
- Maintaining or reducing cloud administrative headcount.

“The calamitous impacts of recent public cloud failures proves definitively that building a cloud is only the first step in a cloud journey,” said Kia Behnia, BMC’s chief technology officer. “Managing the ongoing operations of a ‘hybrid’ cloud including proactive service planning, monitoring and governance to avoid potential failures represents the critical other half of the story and BMC is leading the market in a holistic approach to successful private and hybrid cloud projects.”

Along with these new cloud operations capabilities, BMC is also releasing a Cloud Rapid Deployment service delivered by BMC Global Services. This service allows users to quickly implement the BMC Cloud Lifecycle Management solution in as little as 45 days. This implementation lays the foundation for a well-managed private or public cloud, and can be coupled with broader BMC Global Services offerings for cloud planning and operations.

BMC’s cloud management solutions have been used by more than 400 organizations globally including enterprises, public agencies and service providers.

Partner and Customer Quotes:

- Sarangan Rangachari, senior director, Cloud Business Unit at Red Hat:

“BMC Cloud Management provides a cost-effective cloud infrastructure and provisioning solution with ongoing operations for performance and capacity management with predictive analytics. We are working closely together with BMC to integrate BMC cloud management into Red Hat Enterprise Virtualization so that our joint customers can leverage this technology.”

- Steve Loubser, business unit executive for Hosting, Gijima Holdings

“The first priority of Gijima in the cloud is to ensure our customers have the best possible experience with our cloud services. To do so, we are partnering with BMC to both build our cloud with BMC Cloud Lifecycle Management and manage the cloud with their capacity and performance solutions.”

Business Runs on IT. IT Runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2011, BMC revenue was approximately $2.1 billion.


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