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Financial Services Institutions Gain New Security Options for Customer Email


SUNNYVALE, Calif. — Arcot Systems, Inc. and Adobe Systems Incorporated (Nasdaq:ADBE) today announced that they are collaborating on a new solution for more secure correspondence management. By extending Adobe® LiveCycle® ES and the Correspondence Management Solution Accelerator with Arcot’s new Secure Electronic Notification Delivery (SEND) service, financial institutions can provide additional security for customer email.

“For financial services institutions, correspondence is an important channel for maintaining regular communications with customers. Whether it’s a welcome kit to a new customer, a bill for an insurance premium, an account statement, or a promotional offer for a new service, augmenting paper-based mailings with proactive e-delivery offers institutions an opportunity to improve customer engagement while reducing costs,” said John Knightly, vice president enterprise marketing at Adobe Systems. “The Arcot SEND service gives institutions additional flexibility for securing high impact email correspondence.”

“Our SEND service will help institutions migrate from paper to digital delivery as it offers higher fidelity, and is easier to use and more secure than other email delivery solutions,” said R. ‘Doc’ Vaidhyanathan, vice president of product management at Arcot. “Now, organizations can securely distribute electronic documents to customers, and customers can securely interact with the dynamic PDF document, verifying information, paying bills, and even signing contracts without ever having to log in or print.”

The Arcot SEND service provides a security and delivery clearinghouse for documents sent to a recipient’s email. With Arcot’s patented cryptographic camouflage technology built into the Adobe Acrobat® family and Adobe Reader®, the SEND service protects confidential and personally identifiable information by encrypting PDF files. The recipient only needs the ubiquitous Adobe Reader, his password and an easy-to-use ArcotID credential to decrypt the document and view it. In this solution, the Arcot SEND service extends existing document control, digital signatures, and document certification technology within LiveCycle ES and the Correspondence Management Solution Accelerator.
About the Correspondence Management Solution Accelerator

Adobe Solution Accelerators are deployable solution frameworks and best practices methodologies, built with Adobe LiveCycle ES, to help organizations more rapidly develop applications. The Correspondence Management Solution Accelerator helps financial services institutions to automate the costly, time-intensive process of communicating with customers on paper or electronically. Institutions can streamline expensive paper-based workflows and eliminate repeated data entry, which cuts customer correspondence delivery times. It also can simplify the process of complying with changing regulations and implementing privacy and accountability practices, which reduces ongoing maintenance costs.

The Arcot SEND service can be licensed from either Adobe or Arcot. It will have an upfront set up fee and a per document transaction cost. Arcot will host and manage the SEND service from its SAS 70 certified, PCI DSS-compliant secure data center. Adobe LiveCycle ES and the Correspondence Management Solution Accelerator are available directly from Adobe Systems.


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