Unisys and City of Minneapolis Relationship Wins Top Outsourcing Excellence Award
Through continual technology innovations, city has expanded services to citizens while saving taxpayers millions
BLUE BELL, Pa. – Unisys Corporation (NYSE:UIS) and the City of Minneapolis today announced that their outsourcing relationship has received the Outsourcing Center’s “Best Partnership” award. This is the highest honor that Outsourcing Center bestows as part of its annual Outsourcing Excellence Awards program.
Unisys has managed the city’s entire information technology (IT) infrastructure – from server computers to the network to mobile PCs in police cars and much more – since 2003. According to the city, this outsourcing relationship has enabled it to save more than $18 million while expanding the services it provides to the citizens of Minneapolis.
“Our relationship with Unisys is a linchpin for technology initiatives that are fundamental to sustaining the city’s progress and development,” said Lynn Willenbring, chief information officer, City of Minneapolis. “Teaming with Unisys to manage the City’s core technology allowed City staff to take more of a strategic view and improve services to our residents. At the same time, Unisys was able to provide our leadership with strategic counsel and technical expertise, allowing us to invest much-needed resources in other areas, which improves opportunities and services for our citizens.”
Unisys provides IT management and support services for approximately 4,500 City of Minneapolis employees, fielding an average of 1,600 service desk calls and 160 equipment installs, moves, adds and changes (IMACs) per month. Unisys manages more than 210 server computers and 4,400 e-mailboxes for the city, along with more than 330 network devices, 3,650 desktop devices and 1,100 printers.
“Unisys is proud to receive this prestigious award honoring our partnership with the City of Minneapolis,” said Sam Khanna, vice president and managing partner, North America, Unisys Global Outsourcing and Infrastructure Services. “In outsourcing, there is a clear choice on how the relationships should be governed. Unisys and its clients such as the City of Minneapolis value a partnership approach, and we join the City of Minneapolis in commending the hard work and determination of the technology teams from both the city and Unisys. The city is strongly committed to using IT to improve business and civic life in Minneapolis. Its commitment to excellence has challenged Unisys to be equally creative in using its outsourcing expertise to help the city government improve services and maximize the strength of the city’s IT investment.”
By taking over management of day-to-day IT operations, Unisys has freed the city’s IT organization to concentrate on strategic initiatives that benefit the entire community. For example, the city has implemented a state-of-the-art computer-aided dispatch system for emergency responders, as well as a 311 center to handle requests for non-emergency municipal services. Unisys manages the IT infrastructure for both of these crucial services.
In addition, the city has established itself as a pioneer in wireless infrastructure, with a network covering all of its 59 square miles. With assistance and ongoing infrastructure management from Unisys, the city has installed a safety camera system that it cites as contributing to a 44 percent reduction in robberies, a 17 percent decrease in car thefts, and $6 million savings in court costs.
Also, the city and Unisys outfitted a fleet of emergency command vans for wireless field communications. Those vehicles enabled the city to respond within minutes and to direct rescue operations in the field during the I-35W bridge collapse in August 2007. Similarly, Unisys has worked with the city to deploy mobile laptops in Minneapolis police vehicles and to provide similar systems to the city’s health and building inspectors.
This 2009 award is the second Outsourcing Excellence Awards recognition that Unisys and the City of Minneapolis have received. In 2004, the relationship was recognized with Outsourcing Center’s “Best First Steps” award.
To learn more about the Outsourcing Excellence awards, click on the following link: http://www.outsourcing-awards.com/.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With more than 28,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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