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Major European I.T. Service Provider Slashes $1.4 Million in Costs With BMC Software, Projects 370 Percent Return on BMC Remedy ITSM v7 Investment


* BMC ITSM v7 selected over offerings from HP, CA
* Improved risk management reduces outages in Telvent datacenters by 25 percent
* Deployment of BMC IT Service Management v7 instrumental in Telvent achieving ISO 20000 certification

HOUSTON – Telvent (NASDAQ: TLVT), a leading European provider of integrated IT services, rapidly reduced its IT management costs and gave its business new momentum by implementing IT Service Management (ITSM) v7 from BMC Software (NYSE: BMC).

Telvent estimates that BMC ITSM will deliver a total $5.5 million (370 percent) return on investment as well as improved service quality to its customers worldwide over the 30 month project lifecycle. This ROI is calculated as follows: 193 percent attributed to improved IT management and 177 percent coming from new customer revenues and expanded orders from existing customers.

“BMC Software has transformed the way Telvent does business, enabling us to better manage our distributed IT environments and provide more competitive, cost-effective IT services to clients,” said Oscar Ceballos, global services IT governance manager at Telvent. “To meet the needs of our customers, we changed from an unstructured, siloed IT model to one that provisions predictive, organised, and efficient services. In our search we reviewed offerings from HP, CA and others; we determined that BMC provides the best level of integration across our systems.”

A cornerstone of BMC’s Business Service Management (BSM) platform, BMC ITSM v7 rapidly consolidated change management processes across Telvent’s seven data centers in Europe and North America. As a result, Telvent reduced the time needed to plan, schedule and deploy changes from three weeks to one week. With better risk management processes in place, Telvent also reduced system outages by 25 percent, consequently cutting assessed service level penalties by approximately $9,000 per month.

BMC ITSM v7 also allows Telvent to provide greater transparency in its services, giving customers more confidence and insight as to how Telvent manages their data. The improved ability to deliver high quality managed services was instrumental in enabling Telvent to conform to Information Technology Infrastructure Library® (ITIL®) best practices and achieving the international recognition of ISO 20000 certification.


“Telvent is a great example of how the alignment between IT and business priorities can help a company realize tangible benefits at the bottom line,” said Luca Lazzaron, vice president and general manager of BMC’s Enterprise Service Management business in Europe, Middle East and Africa. “With BMC, Telvent is not only able to deliver business value through streamlined operations, essential in these turbulent economic times, it is also able to offer more compelling service to its customers.”

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended September 30, 2008, BMC revenue was approximately $1.83 billion. Visit for more information.


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