Avaya CEO Charles Giancarlo to Keynote VoiceCon San Francisco 2008

BASKING RIDGE, N.J. - In the opening keynote speech of VoiceCon San Francisco 2008, Charles Giancarlo, president and CEO of Avaya, will discuss how enterprise communications can help businesses and organizations be more productive and compete more effectively in a challenging economy. VoiceCon San Francisco is the leading conference and exhibition focused on all aspects of enterprise communications, including IP Telephony, unified communications and contact centers.

The conference will be held November 10-13 at the Moscone North Convention Center, San Francisco, Calif.

More than ever, enterprises of all sizes have to satisfy customers, keep employees productive, and manage costs. During his keynote, Giancarlo will outline how unified communications and contact center technologies play a critical role in helping business reduce costs, improve customer relationships and increase productivity.

Avaya executives and subject matter experts will also participate in a number of educational, panel and roundtable sessions during the conference, including:

UC: Which User Interface Will You Choose? Tuesday, Nov. 11, 8-8:45 am; Diane Shariff, director, Unified Communications Solutions

UC: How Far Have We Come? What’s Next? Tuesday, Nov. 11, 1-2:15; Dilshad Simons, vice president, Product Management, Unified Communications

IP Contact Center: Executive Forum, Tuesday, Nov. 11, 4-5pm; Gwynne Wade, vice president, Interaction Solutions

Leveraging VOIP Investments for Unified Communications, Wednesday, Nov. 12, 2:45-3:45; Lawrence Byrd, director, Unified Communications Architecture

Voice Messaging: Are PBXs Still Needed? Wednesday, Nov. 12, 4-5 pm; Diane Shariff, director, Unified Communications Solutions

VoiceCon Summit: Software Based Architectures and UC, Thursday, Nov. 13, 9-10 am; Lawrence Byrd, director, Unified Communications Architecture

Contact Center Integration: Ask the Experts, Thursday, Nov. 13, 8 -9am; Daniel Burgin, director, Product Management, Reporting and Analytics

In the Avaya Booth #401 on the VoiceCon exhibit show floor, Avaya will showcase unified communications solutions for a customer-ready business, including a broad array of solutions that both strengthen and streamline communications for the business user. Avaya will also demonstrate how these technologies along with contact center applications combine to deliver unparalleled service that increases customer loyalty, support business continuity and green initiatives – all while lowering cost to help businesses navigate today’s economic challenges.

About Avaya
Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.