EMBARQ® Taps MetaSwitch to Enable Smart IP EnterpriseSM Offering
Hosted solution helps Tier 1 carrier offer businesses advanced services designed to improve productivity.
Alameda, CA: MetaSwitch, a leading solutions and application provider, today announced that EMBARQ® has selected the MetaSwitch softswitch, media gateway and MetaSphere application suite to form the core of its new EMBARQ Smart IP EnterpriseSM solution. The integrated business solution, hosted in EMBARQ’s core network, delivers an advanced suite of communication services to business customers.
“After evaluating the leading VoIP application server vendors, we selected MetaSwitch because it offers a rich set of advanced services built on a carrier-class softswitch platform, all supported by an extremely responsive team,” said Susan Sarna, vice president of marketing and product management for EMBARQ Business. “MetaSwitch’s solutions enable EMBARQ to deliver innovative applications designed to help business customers improve employee productivity and enhance customer service.”
EMBARQ Smart IP EnterpriseSM will provide business customers with a bundled package of dedicated Internet access, local and long distance voice services and IP-enabled call features. The MetaSphere application suite enables click-to-dial with Microsoft Outlook integration and advanced voicemail features, all managed via the MetaSphere CommPortal user interface. MetaSwitch is also providing enhanced IP-enabled features, including rules-based call forwarding, Auto Attendant and Music On Hold. Features like SimRing, sequential ring and remote click-to-dial will enable EMBARQ’s business users to improve customer service by integrating remote workers in virtually any location. In addition to the MetaSwitch softswitch, media gateway and MetaSphere application suite, EMBARQ has chosen MetaSwitch’s SIP Provisioning Server to help ease the deployment of its SIP phones.
“Businesses are constantly looking to increase productivity without sacrificing customer service, as well as finding new ways to reduce costs,” said Graeme MacArthur, chief executive officer, MetaSwitch. “MetaSwitch’s solutions enable EMBARQ’s business customers to provide advanced services to their employees without the expense of purchasing and maintaining an on-site communications system.”
The service is currently being introduced across the EMBARQ network. The flexibility of the MetaSwitch solution will allow EMBARQ to introduce a host of new services to its business customers.
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