Avnet Technology Solutions Expands Its OneTech™ Managed Services to Include Remote Monitoring and Management
Remote Monitoring and Management Services Feature Extensive Reporting That Helps Partners Engage in Consultative Relationships with Their Customers
COLORADO SPRINGS, Colo. -- New Frontiers Conference - Avnet Technology Solutions, an operating group of Avnet, Inc. (NYSE: AVT), today announced a new family of remote monitoring and management services, enabling its value-added reseller partners to expand their service offerings. As part of Avnet’s OneTech Managed Services, the new services feature three levels of support, including availability monitoring, preventative monitoring and comprehensive remote management. Partners can leverage the offerings to increase their services portfolio, enhance their consultative relationships with customers and create flexible managed services environments located in the customers’ datacenter or co-location facilities.
“Remote monitoring and management offerings are a great way for partners to enter the fast growing managed services market and increase their services revenues,” said Jack Morris, vice president of services, Avnet Technology Solutions, Americas. “We developed our new offerings so partners can quickly add remote monitoring and management capabilities to their services line-up without capital investment or additional resources. Our partners will find that managed services enhance their relationships with customers and provide great opportunities for incremental projects.”
Avnet’s OneTech Remote Monitoring and Management Services provide 24x7 monitoring for five critical components: CPU, memory, disk space, network interfaces and network unavailability, and alerts for problems. The services are designed to be flexible and are available for resellers supporting datacenters located at the customers’ facilities and those that are outsourced. The three levels of services are:
* Availability Monitoring: The service provides partners’ customers an entry point into managed services. Features include alerts sent via email to designated contacts as problems occur, and a web-interface to view status and self-provisioning devices.
* Preventative Monitoring: Designed to proactively monitor hundreds of components and detect problems before they impact performance and availability, the service provides 24x7 alerting and antivirus checks. Preventative monitoring reporting includes a web interface to provision and check devices, daily review of critical logs, and recommendations for improvements.
* Comprehensive Remote Management: A robust offering that supports partners’ customers with 24x7 incident response and resolution, and customized administration management. It also includes weekly status reports on tasks and improvements, proactive e-checks and administration on items such as backups and antivirus, and defines change management processes and documentation.
“Our clients turn to us to give them guidance on how they can better utilize their IT resources,” said Bryan Mulvenna, professional services and solutions manager, Alliance Technology Group. “The reporting available through Avnet’s OneTech Remote Monitoring and Management Services provides us with a great window into our customers’ environments. This allows us to form deeper relationships with customers, allowing us to help them plan for the future and make the best use of their resources.”
Announced at Avnet’s annual conference for Sun Microsystems partners, Avnet’s OneTech Remote Monitoring and Management Services are available through OneTech Managed Services offerings. Avnet’s OneTech Managed Services also include fully managed services, partially managed services, database administration, application support, remote monitoring and management services, and messaging services. Additional information regarding Avnet’s OneTech offerings is online at http://www.ats.avnet.com/onetech.
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