iCentera Taps IBM Search Software to Help Portal Clients Find and Access Important Business Information
IBM (NYSE: IBM) announced today that iCentera has selected IBM search software to provide its more than 65,000 client portal users greater access to important information buried in files, images and documents, making them more easily searchable and accessible from the 6,000 iCentera portals.
iCentera, a leading provider of on-demand customer relationship management (CRM) portals that drive marketing, sales and customer communication, has integrated IBM OmniFind Yahoo! Edition search software in the new version of its icSuite Software-as-a-Service technology to help business users more easily find and access information to create customized and branded communication portals for any internal or external audience in minutes.
The powerful IBM search capabilities are seamlessly integrated within the iCentera service and help users quickly locate and tap into content from within iCentera’s more than 6,000 portals making it easier for clients to index and search a wider variety of file types in multiple languages. The latest version of iCentera’s software-as-a-service offering delivers enhanced Web 2.0 capabilities, allowing enterprises to securely deliver and govern sophisticated, media-rich portals while enabling customers to do more relevant in-document searching from within their portals.
“Secure Computing relies on portals driven by iCentera to provide more than 500 sales and marketing staff and partners access to critical information they need to effectively market and sell,” said Scott Montgomery, vice president of product management at Secure Computing. “At a moment’s notice, sales, partners and customers can tap our portals, do an advanced search among all documents on a specific topic, and easily pull up the pertinent information they need on that topic, whether it is buried in a white paper, a PDF of a sales brochure, or spread throughout several marketing documents within our system.”
The combination of IBM search software and iCentera’s CRM solution enables business users to create personalized portals for virtually any audience in minutes. This capability can lead to better communication across all sales channels and customers using a highly organized and trackable approach. The integrated offering also helps iCentera sales and partners quickly find the right information at the right time, which can translate into reduced sales cycles and higher value deals.
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