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Frost & Sullivan Presents Third Annual Customer Value Enhancement Awards to Industry Leaders


PALO ALTO, Calif. – November 20, 2006 – Frost & Sullivan honored companies for their innovations in customer service at Frost & Sullivan’s third annual Customer Value Enhancement Awards Banquet and Networking Sessions held in San Antonio, Texas last week.

These Awards recognized companies that have best demonstrated the ability to expand their customer base while maintaining existing install bases, with more innovative value creation and enhancement strategies than competing vendors within a given market.

An open networking session preceding the presentations allowed the recipient companies to develop and strengthen business relationships.

Awarded companies included:

* APW International Inc. - 2006 CV Drive Axle Customer Value Enhancement Award
* Aspect Software - 2006 North American Contact Center Suites Customer Value Enhancement Award
* AT&T - 2006 Ethernet Services Customer Value Enhancement Award
* AT&T TeleConference Services - 2006 North American Audio Conferencing Service Product Customer Value Enhancement Award
* Bendix Commercial Vehicle Systems LLC - 2006 North American Class 6-8 Truck Safety Systems Customer Value Leadership of the Year Award
* The Boeing Company - 2006 North American Distributed Mission Operations Customer Value Enhancement Award
* CNSI - 2006 North American Healthcare Information Technologies Customer Value Enhancement Award
* Constar International Inc. - 2006 Plastic Packaging Product Innovation Leadership of the Year Award
* Covance Inc. - 2006 North American Contract Research Outsourcing Customer Value Enhancement Award - AND - 2006 North American Drug Discovery Contract Research Organization Market Leadership of the Year Award
* EDS - 2006 North American Contact Center Services Customer Value Enhancement Award
* Emerson Process Management - 2006 North American Automation & Software Customer Value Enhancement Award
* GE Sensing - 2006 North American Sensors Customer Value Enhancement Award
* Genesys Conferencing - 2006 North American Multimedia Conferencing Customer Value Enhancement Award
* Indium Corporation - 2006 Global SMT Solder Paste Customer Value Enhancement Award
* LINE-X Corp. - 2006 North American Bedliners Brand Leadership of the Year Award
* Media Publisher, Inc. - 2006 North American Digital Media Applications Customer Value Enhancement Award
* Microsoft - 2006 North American Network Security Resource Protection Customer Value Enhancement Award
* Moog FCS - 2006 North American Flight Simulation Technology Innovation of the Year Award
* NetScout Systems, Inc. - 2006 North American Network Performance Monitoring & Management Customer Value Enhancement Award
* Nortel - 2006 Enterprise Telephony Channel Support Customer Value Enhancement Award - AND - 2006 North American Unified Communications Applications Customer Value Enhancement Award
* Raytheon Professional Services LLC - 2006 Automotive Technician Training Business Development Strategy Leadership of the Year Award
* Surge Suppression Incorporated® - 2006 North American Power Quality Customer Value Enhancement Award
* TI Automotive - 2006 North American Fuel Pumps Aftermarket Customer Value Enhancement Award
* Toshiba America - 2006 Small & Medium Business Telephony Customer Value Enhancement Award
* Valeo – 2006 Wiper Systems Technology Leadership of the Year Award
* Verint Systems Inc. - 2006 North American Video Analytics Customer Value Enhancement Award
* Verizon Business - 2006 North American Enterprise VOIP Services Customer Value Enhancement Award
* Virtela Communications - 2006 Enterprise Managed Network Services Customer Value Enhancement Award
* WindSpring, Inc. - 2006 North American Navigation & Mobile Phone Technology Innovation Customer Value Enhancement Award

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

For further information on the Award banquets or recipients or for digital photos, please contact Stacie Jones, 210.247.2450,

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit


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