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Daycom Systems Achieves Platinum Certification Status with Avaya


Customer satisfaction, technical specialists expertise in convergence, are key to attaining certification; providing IP telephony solution to customers such as Cymer

31-Oct-2006 - SAN DIEGO, Calif. - Daycom Systems, Inc. announced today that it has been named a Platinum BusinessPartner by Avaya Inc. (NYSE:AV) a leading global provider of communications networks and services for businesses.

The Platinum certification, the highest Avaya offers, is an industry-recognized designation that indicates Daycom has met a series of rigorous criteria to ensure superior technical competency and to deliver best-in-class customer service and support as measured by an independent survey organization.

Daycom sells Avaya business communications systems, design, implementation, and ongoing maintenance services to businesses across the country, such as Cymer. Cymer is a driving force behind the ever-smaller and more powerful semiconductor chips found in virtually every electronic device, supplying the light sources used in manufacturing integrated circuits. Daycom provides the company with expert technical assistance and Avaya contact center solutions, and works in tandem with Avaya to provide the Security Services to protect their technology environment. According to Dave Almos, director of IT Operations Cymer, “At Cymer, we are very selective about the relationships we form, so when a long-term partner like Daycom offers us insights, we pay attention.”

“With the Avaya Platinum Certification, Daycom has been and will continue to be one of the premier technology providers in southern California and to our customers across the country,” said Rick Day, president & CEO of Daycom. “The Daycom team worked very hard to complete the certification requirements, which are very stringent. Only a small, select group of resellers have attained it.”

The Avaya BusinessPartner certification program has three levels of distinction - Silver, Gold and Platinum. For Daycom to achieve the Platinum rating, the company had to meet specific customer service and performance criteria that included:

* Customer satisfaction ratings – Daycom received a score of 89 percent in an independent survey taken from a broad base of customers.
* Certified employees who have demonstrated expertise in sales, design and implementation. Avaya has one of the industry’s leading programs to certify sales and technical professionals in IP telephony, unified communications, contact centers, and services. Avaya Professional Certification is a progressive program with Associate, Specialist, and Expert level credentials. Each level of Avaya Certification requires passing two or more exams in the required application area of expertise.

Daycom has consistently received top honors from Avaya, including a 3 Star Service certification, Level 3 Service Assessment certification, and individual certifications in IP Telephony Implementation, IP Telephony Maintenance, Messaging and Call Center certification, as well as certifications with Microsoft, Extreme and Juniper networking infrastructure.

“Avaya’s strategy with its BusinessPartner program is to ensure that customers have a consistent, quality experience, whether they buy direct from Avaya or indirect through a partner like Daycom,” said Ken Archer, vice president, North America Channels, Avaya. “Daycom’s commitment to certification, which requires continuous development of support capabilities and consistent delivery of superior customer service, is a tremendous value both to Avaya and its customers.”

About Daycom Systems
Daycom Systems, a provider of business communications solutions since 1992, is headquartered in San Diego and has presence across the US. Daycom delivers technology solutions including voice and data networks, IP Telephony systems, CRM and call center applications, security and wireless solutions. Daycom is a certified partner of Avaya, NICE, Spectralink, Packeteer, and many other leading vendors in integrated IP network technology. Daycom also offers a full portfolio of services – including Network Planning, Design, Project Management, Implementation, Help Desk, Maintenance, and Remote Management services.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services -Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:


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