Atrion Introduces Continuous Improvement Team, Dedicated to Delivering the ‘Ultimate Client Experience’
Businesses that fail to innovate and push toward favorable business outcomes are essentially stagnant; in fact, they might even be moving backwards or in a state of decay. Such has been the philosophy and core driver of Atrion’s business model since its inception.
To further its commitment to lasting impact and desired results, Atrion has formalized its Continuous Improvement team. The group, part of Atrion’s Operations Department, is committed to evaluating and assessing the company’s core business processes to identify strategies to expedite and improve existing methodologies. The team leverages Lean philosophies and the 4 Disciplines of Execution (4DX) to do so.
“Since the beginning, Atrion has been focused on continuous improvement through grassroots and individual efforts, so to have a team focused specifically on delivering the ultimate client experience is an incredible testament to our purpose,” said Liz Malloy, Continuous Improvement Director at Atrion. “Our methods represent structured ways to identify top areas of focus for our organization, hone in on them and maintain a cadence of reporting and metrics that really keep execution on track.”
Atrion’s Continuous Improvement team aims to eliminate organizational waste—e.g. inefficient and archaic processes—to increase value as seen and defined by the customer. The team asks the hard questions that many companies are afraid to ask, such as: what opportunities exist for betterment, how many broken business processes persist and what small—and macro—changes can be made to better serve our clients and key stakeholders? Focused on fueling business growth, the Continuous Improvement team is charged with building a scalable future and empowering employees at all levels to spearhead positive change.
“Everything we are doing is not just tangentially related to customer value—it’s the overarching goal,” echoed Michelle Pope, Chief Operations Officer at Atrion. “The main reason we are doing this is for the customer; if what we improve is slick and saves time but doesn’t provide value to the customer, we simply will not do it.”
Click here to visit Atrion’s Official Continuous Improvement Blog to learn more
Atrion is an IT services provider that designs, deploys and manages business-driven information technology solutions. The 260-employee company provides consultative IT services horizontally across all industries. Atrion offers a robust suite of enabling technology solutions, with a focus on innovative IT leadership, consultative, professional and managed services. Atrion is a Cisco Gold Partner, Microsoft Gold Partner, a consecutive-year Inc. 5000, a VAR 500 recipient, and a Providence Business News Best Place to Work Company. Find Atrion online: www.atrion.net, on Facebook (Atrion), Twitter (@AtrionRI) and on LinkedIn (Atrion).
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