MTC-Vodafone Launches Harris Executive Dashboard for Service and Business Monitoring of Entire GSM/3G Network in Kuwait
Harris NetBoss® provides real-time, graphical snapshot of network status and usage
Melbourne, Florida, August 14, 2006 — Harris Corporation (NYSE:HRS), a leading global supplier of Service Assurance solutions, today announced the launch of the Harris NetBoss® Executive Dashboard by MTC-Vodafone, Kuwait. The NetBoss® Executive Dashboard provides managers and executives with a graphical display of network status, usage and Key Performance Indicators (KPIs) accessible via the web, quickly and clearly conveying critical service and business information to ensure optimal network performance and service quality.
“The Harris Executive Dashboard is exactly what we needed to give our management team concise information showing how our network and services are performing, and enable them to take preventive or corrective actions,” said Baraak Al-Sabeeh, general manager of MTC-Vodafone. “This translates into better service for our valued customers because we can see current summaries of network, service, and business conditions and make real-time adjustments as needed. We have also positioned large-screen displays at key locations in our buildings so our entire staff can continuously remain aware of, and focused on, quality of service.”
The Dashboard overlays MTC’s NetBoss® Integrated Network Management System (INMS) to provide summary-level information of the entire network condensed to a few views. One view displays network status information including critical and major alarms in each equipment domain. Another view shows network usage information such as the number of connected calls, percentage of dropped calls, SMS message attempts and many other performance indicators. The Executive Dashboard application includes a Dashboard Builder tool that enables customers to create additional customized views from any data source, such as the number of outstanding trouble tickets, the number of new subscribers activated and network performance measured by Key Quality Indicators (KQIs).
“MTC Vodafone is a leader in the implementation of advanced Service Assurance initiatives. Deployment of the NetBoss® Executive Dashboard is another important step in MTC’s commitment to efficient network management in its ongoing operations,” said Rich Pappalardo, director of international sales for the Harris NetBoss Business Unit. “Its launch of the NetBoss® Executive Dashboard shows a real commitment to customer service, and extends awareness of network quality beyond the Network Operations Center, and into the offices of managers and executives.”
Mobile Telecommunications Company (MTC), the fastest-growing mobile operator in the Middle East and Africa, pioneered mobile services in the region. In 1983, MTC started in Kuwait as the region’s first mobile operator, and since the initiation of a “3x3x3” expansion strategy in 2002, it has expanded rapidly. As a leading mobile and data services operator in five Middle Eastern and 13 sub-Saharan African countries with 7,000 employees, MTC provides a comprehensive range of mobile voice and data services to over 15 million individual and business customers.
MTC operates in Kuwait and Bahrain as MTC-Vodafone, in Jordan as Fastlink, in Iraq as MTC Atheer, in Lebanon as MTC Touch, in Sudan as Mobitel and in 13 sub-Saharan countries in Africa as Celtel: Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Kenya, Malawi, Niger, Sierra Leone, Tanzania, Uganda and Zambia and most recently Madagascar.
Listed on the Kuwait Stock Exchange (Code; Tele), MTC’s market capitalization exceeded US$12 billion as of April 1, 2006. For more information, visit: www.mtctelecom.com.
NetBoss® is a turnkey, end-to-end Service Assurance solution for broadband, wireless and converged networks. The innovative approach to network and service management employed by the NetBoss network management platform provides the lowest total cost of ownership for network operations and maintenance, and enables operators to improve quality of service. NetBoss® functions as a scalable “manager-of-managers,” enabling users to proactively manage and maintain their entire network from legacy to next generation, through a single Web-enabled view. Progressive companies worldwide rely on NetBoss® for the automation and support they need to optimize network performance. The NetBoss network management platform is a product of the NetBoss business unit, an operation of the Harris Microwave Communications Division.
About Harris Corporation
Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. With headquarters in Melbourne, Florida, the company has annual sales of $3.5 billion and nearly 14,000 employees — including 5,500 engineers and scientists — dedicated to the development of best-in-class assured communications™ products, systems, and services. The company’s operating divisions serve markets for government communications, RF communications, broadcast communications, and microwave communications. Additional information about Harris Corporation is available at www.harris.com.
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- Harris Microwave Communications Division
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